Production Support Analyst

Innova Digital Solutions Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Innova Digital Solutions Pte Ltd in Singapore is seeking an experienced Microsoft Dynamics CRM Production Support Specialist to join a leading banking client. The role requires strong expertise in Dynamics CRM application support, SQL databases, Unix/Linux environments, incident management, and automation to keep mission-critical systems highly available.

You will provide L2/L3 production support, manage incidents within SLA, drive automation, and collaborate with development, infrastructure,

Qualifications

• 5+ years of Banking IT Production Support experience.
• Strong experience supporting Microsoft Dynamics CRM applications.
• Hands-on expertise in MS SQL Server, Oracle, Unix/Linux, and MQ.
• Experience with Control-M, SSIS packages, and batch job troubleshooting.
• Strong scripting and automation skills (Shell scripting, Windows Batch, or similar).
• Experience writing and debugging SQL queries, and code.
• Knowledge of ITIL framework, incident management, and problem management.
• Experience in high-availability and mission-critical production environments.

Responsibilities

• Provide L2/L3 production support for Microsoft Dynamics CRM applications.
• Ensure application availability, incident, problem, and capacity management.
• Investigate, troubleshoot, and resolve application incidents and user issues within SLA.
• Manage major incident communications and coordinate with stakeholders.
• Perform root cause analysis and implement preventive solutions.
• Drive service improvements through automation and process optimization.
• Collaborate with development, infrastructure, and support teams to ensure seamless operations.
• Support DR/BCP activities and change management processes.
• Maintain knowledge repositories and technical documentation.

Skills

Dynamics CRM

SQL & databases

Unix/Linux

Incident management

Automation

ITIL framework

Monitoring tools

Tools

SQL Server

Oracle

MQ

Control-M

SSIS

Job description

Job de ion -

We are looking for an experienced Microsoft Dynamics CRM Production Support Specialist to join a leading banking client in Singapore. The ideal candidate will have strong expertise in Dynamics CRM application support, SQL databases, Unix/Linux environments, incident management, and automation, with proven experience supporting mission-critical banking applications.

Key Responsibilities

• Provide L2/L3 production support for Microsoft Dynamics CRM applications.


• Ensure application availability, incident, problem, and capacity management.


• Investigate, troubleshoot, and resolve application incidents and user issues within SLA.


• Manage major incident communications and coordinate with stakeholders.


• Perform root cause analysis and implement preventive solutions.


• Drive service improvements through automation and process optimization.


• Collaborate with development, infrastructure, and support teams to ensure seamless operations.


• Support DR/BCP activities and change management processes.


• Maintain knowledge repositories and technical documentation.

Required Skills & Experience

• 5+ years of Banking IT Production Support experience.


• Strong experience supporting Microsoft Dynamics CRM applications.


• Hands-on expertise in MS SQL Server, Oracle, Unix/Linux, and MQ.


• Experience with Control-M, SSIS packages, and batch job troubleshooting.


• Strong ing and automation skills (Shell ing, Windows Batch, or similar).


• Experience writing and debugging SQL queries, s, and code.


• Knowledge of ITIL framework, incident management, and problem management.


• Experience in high-availability and mission-critical production environments.


• Familiarity with BMC, Control-M, Remedy, and monitoring tools.

Preferred Skills

• Banking or Financial Services domain experience.


• Strong analytical and troubleshooting capabilities.


• Excellent communication and stakeholder management skills.


• Ability to work independently in a fast-paced production support environment.