Global Product Support Engineer (Automation)

Applied Materials, Inc.; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Applied Materials, Inc. in Singapore seeks a GPS Engineer to support new product design, lab builds, and field readiness for vacuum mainframe platform products. You will collaborate with cross-functional teams and ensure installation readiness.

The role requires 2–4 years hardware/robotics experience, a Bachelor's in Engineering, and travel up to 10%. On-site in Singapore with global collaboration.

Formación

• Bachelor’s degree in Engineering or related field.
• 2–4 years in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems.
• Experience with vacuum mainframe, automation, and substrate handling.
• Strong cross-functional communication and problem-solving.

Responsabilidades

• Participate in new product build and lab tests; support final test and beta site plans.
• Develop installation plans, manuals, and maintenance procedures.
• Collaborate with suppliers and BU to publish procedures and resolve lab/field issues.
• Support on-site activities and maintain readiness for field escalations.

Conocimientos

Vacuum mainframe

Automation

Robotics handling

Substrate handling

SCARA/Cartesian arms

Prealigners

End-effectors

Schematic reading

Robotics/EFEMs familiarity

Cross-functional communication

Educación

Bachelor’s degree in Engineering or related field

Herramientas

Firmware control systems

Descripción del empleo

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Singapore,SGP You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. We’re hiring a GPS Engineer to support new product design, introduction, and field readiness for our vacuum mainframe platform products in Singapore. The ability to understand vacuum systems, robotic, and semiconductor substrate handling, is a must. You’ll work cross-functionally with Supplier Manufacturing, Internal Business Units, Quality & Reliability, and Field teams to drive installation readiness, serviceability, reliability, field escalations, and learnings into product design. On-site support is performed for critical escalations.

What You’ll Do

New Product Intro & Lab Builds

Participate in / own first product build & test in SGP lab; support new product final test as required. Own beta site test plans and reporting; drive resolution with System and Design Engineering. Maintain knowledge of clean room etiquette and system processes, and be capable of performing field service on delivered systems.

Field Readiness & Documentation

Develop Installation Plans, Technical Product Manuals, Preventive/Corrective Maintenance procedures, and Troubleshooting Guides. Create and release Lessons Learned, Best Known Methods (BKMs), Customer Engineering Notices (CENs), and Internal Service Bulletins (ISBs). Contribute to FMECA and ensure legacy corrective actions are integrated into new designs. Resolution owner for lab NCs, field issues, and effective closure through documentation and change order requirements. Occasional travel is required to support on-site activities at customer's facility.

Supplier & BU Collaboration

Partner with Supplier Manufacturing and Business Units to develop OMS procedures for Field and Escalation teams.(Start-up, PM, CM manuals and lessons learned), sharing with system engineering team. Work with Documentation teams to publish high-quality procedures; collaborate with Engineering to resolve issues discovered in lab or field.

Quality, Reliability & Escalations

Partner with Quality & Reliability (Q&R) on top field issues; participate in or own CAPA (8D) processes. Conduct or facilitate Failure Analysis (FA); collect process and qualification data to build BKMs.

Training & Parts Readiness

Build initial training for new products and partner with Global Technical Training (GTT) to deliver and scale training ("train-the-trainer"). Train CEs, PSEs, TPS prior to ELS shipments. Identify new spare parts; coordinate with AGS to stock in correct locations.

Design Reviews

Participate in Engineering Design Reviews; ensure Lessons Learned and corrective actions are captured in design intent for new products.

What You Bring

Education

Bachelor’s degree (Engineering or related field preferred).

Experience

2-4 years in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems.

Technical Skills

Vacuum mainframe, automation, robot and substrate handling experience (SCARA/Cartesian arms, prealigners, end-effectors)

Knowledge of Software control systems including Firmware control systems Install/startup, retrofit, maintenance documentation for complex systems

FMECA, FA, CAPA or 8D methodologies

Data collection/analysis for qualification and BKMs

Reading schematics/prints; familiarity with robotics/handlers/EFEMs is a plus

Soft Skills

Strong cross-functional communication; able to explain complex topics simply

Problem-solving using technical judgment and precedents; leads others on complex issues Drives outcomes across BU, supplier, and customer interfaces Ability to communicate with Internal and supplier resources

Nice to Have

Service/Field procedure writing Experience with beta site test plans and customer-facing escalations Prior training experience (GTT or equivalent "train the trainer") Work Location Science Park II (Moving to Tampines in end 2026)

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.