Senior Process Transformation & Optimization Manager

ELEVON CONSULTING PTE. LTD.

Singapore

On-site

SGD 180,000 - 280,000

Full time

14 days+

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Job summary

Elevon Consulting PTE. LTD. is seeking an experienced professional to lead business process optimization and transformation initiatives in Singapore.

You will review operations, identify improvement opportunities, and drive cost efficiencies through process redesign and digital solutions. The role requires coordinating with multiple departments, managing cross-functional projects, and delivering sustainable, measurable impact.

Qualifications

Degree in Business Administration, Engineering, Supply Chain Management, or a related field.
At least 8 years of relevant experience in process optimization, operational excellence, business transformation, or management consulting.
Demonstrated success in delivering business improvement projects with quantifiable results in efficiency, productivity, or cost reduction.
Experience managing cross-functional transformation projects and driving organizational change.
Strong analytical and problem-solving capabilities, with the ability to evaluate complex processes and develop practical solutions.
Experience in the retail or FMCG sector will be an advantage.

Responsibilities

Review current business operations and workflows to identify process gaps, bottlenecks, duplication of work, and potential operational risks.
Develop and execute initiatives to simplify processes, improve productivity, and enhance overall service delivery.
Drive the development of standardized workflows, operating procedures, and process documentation across departments.
Establish appropriate process controls and performance standards to promote consistency, operational effectiveness, and compliance.
Assess existing processes to identify opportunities for digitalization, automation, and more effective use of technology.
Partner with IT and relevant business teams to implement technology‑driven solutions, including automated workflows, RPA, AI applications, and system enhancements.
Gather business requirements and work with technical teams to ensure proposed system solutions meet operational needs.
Define performance measures and track the impact of improvement initiatives, including cost reductions, productivity improvements, service quality, and business outcomes.
Investigate recurring operational challenges, identify underlying causes, and recommend practical solutions to prevent recurrence.
Drive business improvement and transformation projects that support the organization's operational and strategic priorities.
Review and redesign business processes to support new system implementations, technology upgrades, and digital transformation initiatives.
Oversee projects throughout the full lifecycle, from identifying improvement opportunities and developing proposals to implementation and post‑project evaluation.
Establish project objectives, implementation schedules, resource plans, budgets, and key performance indicators.
Track project milestones and manage potential risks, issues, and interdependencies to ensure successful delivery.
Provide regular progress updates and present project findings, recommendations, and achieved benefits to senior management.
Develop and implement change management plans to facilitate the transition to revised processes, systems, and operating practices.
Work with stakeholders across the organization to address implementation challenges, encourage user adoption, and embed improvements into daily operations.