Senior Patient Services Specialist

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Singapore National Eye Centre seeks a dedicated Senior Patient Service Associate to be part of the frontline team. This role is essential for creating a seamless and welcoming clinic experience for patients, supporting day-to-day operations while delivering efficient service.

Key responsibilities include handling billing, facilitating referrals, and managing patient feedback. The ideal candidate should possess strong communication skills and a customer-oriented attitude, along with basic computer literacy.

Qualifications

• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Handle billing, payments, and patient enquiries promptly and professionally.
• Facilitate referrals and ensure timely coordination of patient care.
• Manage patient feedback and uphold service standards.
• Assist in daily clinic operations and administrative tasks.

Skills

Communication and interpersonal skills

Customer-oriented attitude

Basic computer literacy

Job description

Singapore National Eye Centre seeks a dedicated Senior Patient Service Associate to be part of the frontline team. This role is essential for creating a seamless and welcoming clinic experience for patients, supporting day-to-day operations while delivering efficient service.

Key responsibilities include handling billing, facilitating referrals, and managing patient feedback. The ideal candidate should possess strong communication skills and a customer-oriented attitude, along with basic computer literacy.