Senior Patient Experience Concierge — Front Desk & Billing

Singapore National Eye Centre; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Singapore National Eye Centre is seeking a Senior Patient Service Associate (SPSA) to be part of our frontline team. You will be the first touchpoint for patients, helping to create a welcoming, patient‑centred experience while supporting daily clinic operations.

Key responsibilities include billing and enquiries, referrals and coordination, service excellence, and clinic operations support. Strong communication skills and basic computer literacy are essential, with a customer‑oriented,

Qualifications

• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing & enquiries: handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & coordination: facilitate referrals, follow-ups, and ensure timely coordination of patient care.
• Service excellence: manage patient feedback, support service recovery, and uphold service standards.
• Clinic operations support: assist in daily clinic operations, administrative tasks, and workflow processes.

Skills

Communication skills

Interpersonal skills

Computer literacy

Job description

Singapore National Eye Centre is seeking a Senior Patient Service Associate (SPSA) to be part of our frontline team. You will be the first touchpoint for patients, helping to create a welcoming, patient‑centred experience while supporting daily clinic operations.

Key responsibilities include billing and enquiries, referrals and coordination, service excellence, and clinic operations support. Strong communication skills and basic computer literacy are essential, with a customer‑oriented,