Patient Experience Lead — Clinic Operations & Care Coordination

Singapore National Eye Centre; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

The Singapore National Eye Centre is seeking a dedicated Senior Patient Service Associate to support day-to-day operations and ensure a compassionate, patient-centered experience. You will act as a main point of contact for patients, coordinating referrals, billing inquiries, and administrative tasks to keep the clinic running smoothly.

You will join a backend team focused on delivering efficient service, collaborating with doctors, nurses, and pharmacists.

Qualifications

• Excellent communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic and healthcare systems.
• Customer-oriented with a professional, service-focused attitude.
• Ability to work half-day on Saturdays.
• Ability to work independently and in a team.
• Prior healthcare or customer service experience is an advantage.

Responsibilities

• Billing, payments, and patient enquiries handling in a prompt, professional manner.
• Coordinate referrals, follow-ups, and ensure timely patient care arrangements.
• Support service recovery efforts and uphold service standards in daily operations.
• Assist in daily clinic operations and administrative tasks to ensure smooth functioning.

Skills

Communication

Interpersonal skills

Computer literacy

Healthcare familiarity

Team collaboration

Customer service orientation

Job description

The Singapore National Eye Centre is seeking a dedicated Senior Patient Service Associate to support day-to-day operations and ensure a compassionate, patient-centered experience. You will act as a main point of contact for patients, coordinating referrals, billing inquiries, and administrative tasks to keep the clinic running smoothly.

You will join a backend team focused on delivering efficient service, collaborating with doctors, nurses, and pharmacists.