Patient Service Associate / Call Centre Officer – Public Healthcare (Temp &Perm)

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 23,000 - 36,000; Full time

Benefits offered by this job

Good bonuses (AWS + VB)

Good benefits

Islandwide locations

Rotating shifts

Job summary

JOBSTUDIO PTE LTD is hiring for a frontline patient service role across clinics with Islandwide locations and rotating shifts. You will register patients, manage queues, answer calls, schedule appointments, assist with general enquiries, and support billing and clinic operations with a professional, courteous approach.

Minimum GCE O Levels required. Good bonuses (AWS + VB) and benefits are offered, with shifts rotating on a two- to three-rotation basis.

Responsibilities

• Provide frontline patient service including registration, queue management, and assisting with general enquiries at clinics or service counters.
• Handle call centre duties such as answering patient calls, managing appointments, providing information on services, and escalating issues when needed.
• Support clinical operations by assisting with basic administrative tasks, preparing consultation rooms, handling documents, and coordinating with clinical staff.
• Manage billing and cashiering duties, including processing payments, verifying patient particulars, and ensuring accurate documentation.
• Maintain service excellence by ensuring timely follow-up, delivering courteous and professional service, and supporting smooth clinic and call centre workflow.

Education

GCE O Levels

Job description

• Good bonuses (AWS + VB)
• Good benefits
• Locations: Islandwide
• Office hour/ 2 Rotating Shift/ 3 Rotating Shift

Job Description

• Provide frontline patient service including registration, queue management, and assisting with general enquiries at clinics or service counters.
• Handle call centre duties such as answering patient calls, managing appointments, providing information on services, and escalating issues when needed.
• Support clinical operations by assisting with basic administrative tasks, preparing consultation rooms, handling documents, and coordinating with clinical staff.
• Manage billing and cashiering duties, including processing payments, verifying patient particulars, and ensuring accurate documentation.
• Maintain service excellence by ensuring timely follow-up, delivering courteous and professional service, and supporting smooth clinic and call centre workflow.

Requirement

• Minimum GCE O Levels

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828