Customer Service Associate, Group Contact Centre

National University Health System; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

National University Health System in Singapore is seeking a Senior / Customer Service Associate for the Group Contact Centre to handle general enquiries and appointment scheduling for patients and the public.

Reporting to the Institution Lead, you will work in a fast-paced healthcare environment. Fresh graduates are welcome; 1–2 years in healthcare or contact centre is preferred, with fluency in English and your Mother Tongue. Rotating shifts including weekends and public holidays may apply.

Qualifications

• Diploma in any discipline; Fresh graduates welcomed.
• 1–2 years’ experience in healthcare, contact centre or service-related industry preferred.
• Fluent in English and Mother Tongue; read and write fluently in English.
• Pleasant, cheerful personality with good interpersonal skills.
• Ability to adapt to a fast-paced working environment.
• Willing to work on rotating shifts, including public holidays and weekends; standby duties may be required.

Responsibilities

• Deliver excellent customer service to callers; understand caller’s needs.
• Provide timely, accurate information and assistance for enquiries.
• Book or reschedule appointments as requested.
• Handle emails, referral requests and emergency activation as needed.
• Coordinate with other departments to ensure requests are followed up and resolved.

Skills

Communication skills

Interpersonal skills

Multitasking

Typing

Computer literacy

Education

Diploma in any discipline

Job description

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend and be available for standby duties when required

Working Location: Ng Teng Fong General Hospital / The Synergy