Park Operations & Guest Experience Lead

MANDAI PARK DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Mandai Wildlife Group is seeking a capable professional to oversee park operations and guest experience. You will manage shift responsibilities, queue control, park cleanliness, incidents, and staff deployment while driving improvements across parks.

The role requires a Diploma or Degree and 2+ years of leadership and project management experience, with excellent English communication and MS Office proficiency. Weekend and public holiday work is required.

Qualifications

• Diploma or Degree holder with relevant experience.
• 2+ years in leadership and project management.
• Excellent written and spoken English.
• Team player with ability to work independently.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Deliver excellent guest experience and manage on-ground feedback.
• Manage incidents and raise incident reports as required.
• Ensure safe work practices are carried out.
• Review, propose and execute ideas to improve park-related and guest experience matters.
• Assist in staff management, including manpower planning/deployment and training.
• Assist to generate and review reports.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.

Skills

Leadership

Communication skills

Team player

Time management

Problem-solving

Self-starter

MS Office proficiency

Education

Diploma or Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Mandai Wildlife Group is seeking a capable professional to oversee park operations and guest experience. You will manage shift responsibilities, queue control, park cleanliness, incidents, and staff deployment while driving improvements across parks.

The role requires a Diploma or Degree and 2+ years of leadership and project management experience, with excellent English communication and MS Office proficiency. Weekend and public holiday work is required.