Senior Operations Strategy & Transformation Lead

People's Association; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

The Senior Manager (Operations Development & Planning) at People’s Association leads strategic planning and operational capability initiatives across the Operations Cluster, translating organisational strategies into ground actions. The role coordinates with HQ and field units to ensure evidence-based decisions and strong programme delivery.

Key responsibilities include driving digital workflow improvements, managing IT systems, and overseeing procurement and budgeting compliance within

Qualifications

• At least 3–5 years of relevant experience in operations management, strategic planning or programme management.
• Experience in grassroots, community development, or public sector operations is preferred.
• Familiarity with ops-tech integration or digital transformation initiatives is a plus.

Responsibilities

• Coordinate strategic planning for the Operations Cluster and prepare management reports.
• Support programmes by coordinating with subject matter divisions and field units.
• Coordinate platforms and meetings, manage agendas, and track action items.
• Drive operations-technology integration through redesigned workflows and digital solutions.
• Manage IT systems and data for the Cluster, monitor performance, and ensure data integrity.
• Perform procurement, budgeting, and administrative functions for the division.

Skills

Analytical thinking

Report writing & presentation

Project management

Change management

Data visualisation

IT systems management

Job description

The Senior Manager (Operations Development & Planning) at People’s Association leads strategic planning and operational capability initiatives across the Operations Cluster, translating organisational strategies into ground actions. The role coordinates with HQ and field units to ensure evidence-based decisions and strong programme delivery.

Key responsibilities include driving digital workflow improvements, managing IT systems, and overseeing procurement and budgeting compliance within