Senior Manager (Operations Development & Planning)

People's Association; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

The Senior Manager (Operations Development & Planning) at People’s Association leads strategic planning and operational capability initiatives across the Operations Cluster, translating organisational strategies into ground actions. The role coordinates with HQ and field units to ensure evidence-based decisions and strong programme delivery.

Key responsibilities include driving digital workflow improvements, managing IT systems, and overseeing procurement and budgeting compliance within

Qualifications

• At least 3–5 years of relevant experience in operations management, strategic planning or programme management.
• Experience in grassroots, community development, or public sector operations is preferred.
• Familiarity with ops-tech integration or digital transformation initiatives is a plus.

Responsibilities

• Coordinate strategic planning for the Operations Cluster and prepare management reports.
• Support programmes by coordinating with subject matter divisions and field units.
• Coordinate platforms and meetings, manage agendas, and track action items.
• Drive operations-technology integration through redesigned workflows and digital solutions.
• Manage IT systems and data for the Cluster, monitor performance, and ensure data integrity.
• Perform procurement, budgeting, and administrative functions for the division.

Skills

Analytical thinking

Report writing & presentation

Project management

Change management

Data visualisation

IT systems management

Job description

What the role is

The Senior Manager (Operations Development & Planning) supports the strengthening of operational capabilities across PA's Operations Cluster — comprising the Grassroots, Engagement, and Partnership Groups — by driving ops-tech integration initiatives and coordinating strategic planning efforts. The role works closely with HQ Divisions, Group Constituency Director Offices, and Constituency Offices to translate organisational strategies into effective ground operations and contributes to PA's mission of building a caring and united Singapore.

What you will be working on

• Coordinate strategic planning efforts for the Operations Cluster by tracking workplan progress, conducting environmental scans, and preparing analytical inputs and management reports to support evidence-based decision-making across the Grassroots, Engagement, and Partnership Groups.
• Support the implementation of new and existing programmes and schemes by coordinating with PA subject matter divisions and field units, monitoring progress against targets, and recommending adjustments to improve operational effectiveness.
• Coordinate Operations Cluster platforms and meetings by managing agendas, preparing briefing materials, leading analytical and coordination work, and following up on action items to ensure alignment across the three Groups.
• Drive operations-technology integration initiatives through redesigned workflows and digital solutions, and sustain adoption via structured change management plans across the Operations Cluster by working closely with PA Divisions, CDDs, GCDOs, and COs.
• Manage IT systems and data related to the Operations Cluster by monitoring system performance against PA operating standards, liaising with ICT Division and/or vendors to resolve issues, and ensuring data integrity to support operational planning.

Perform procurement, budgeting, and administrative functions

for the Division, including raising purchase orders, managing fixed assets, and ensuring compliance with Government financial and procurement guidelines.

What we are looking for

Experience

• At least 3–5 years of relevant experience in operations management, strategic planning, programme management, or a related field
• Preferably with prior experience in grassroots, community development, or public sector operations; familiarity with ops-tech integration or digital transformation initiatives.

Skills

• Strong analytical and critical thinking skills; ability to synthesise data and translate insights into actionable recommendations; excellent written and verbal communication skills including report writing and presentation
• Strong project management and coordination skills with the ability to manage multiple workstreams and stakeholders concurrently
• Preferably familiar with change management methodologies; experience with data visualisation or IT system management

Attributes

• Collaborative team player with strong interpersonal skills; self‑motive and able to work independently; adaptable and comfortable working in a dynamic, fast-paced environment

Ability to work flexible hours, including occasional evenings and weekends, to support community events and operational activities.