Senior Operations Executive — General Services

Singapore General Hospital; Singapore; Sur place; SGD 50 000 - 78 000; Plein temps

Résumé du poste

Singapore General Hospital's General Services department seeks a candidate to oversee portering, transportation, Emergency Ambulance Service (EAS)/Medical Transport Service (MTS) and allied services, ensuring policies and procedures are followed.

The role focuses on monitoring service standards, staff training, incident investigations, and continuous improvement of processes and KPIs, with involvement in annual work plans and budget controls.

Qualifications

• Bachelor’s degree in any discipline.
• Strong interpersonal, analytical, presentation and writing skills.
• Lean knowledge or project management experience preferred.
• Able to work under tight deadlines.

Responsabilités

• Oversee daily operations of portering services with the appointed service partner.
• Monitor service standards and ensure staff are trained and safety and service standards are met.
• Attend to incidents/ feedback and conduct investigations as needed.
• Update all policies and work instructions in line with audit requirements.
• Monitor monthly workload volumes and KPIs; review and recommend changes for improvements in processes or manpower.
• Prepare expenditure projections for the department in the annual workplan and budget exercise.
• Monitor actual expenditure of allocated budget throughout the financial year.
• Undertake ad-hoc projects and participate in initiatives to improve departmental processes and performance.

Connaissances

Interpersonal skills

Analytical skills

Presentation skills

Writing skills

Able to work under tight deadlines

Formation

Bachelor's degree in any discipline

Description du poste

Singapore General Hospital's General Services department seeks a candidate to oversee portering, transportation, Emergency Ambulance Service (EAS)/Medical Transport Service (MTS) and allied services, ensuring policies and procedures are followed.

The role focuses on monitoring service standards, staff training, incident investigations, and continuous improvement of processes and KPIs, with involvement in annual work plans and budget controls.