Senior Executive/Assistant Manager, General Services

Singapore General Hospital; Singapore; On-site; SGD 50,000 - 78,000; Full time

Job summary

Singapore General Hospital's General Services department seeks a candidate to oversee portering, transportation, Emergency Ambulance Service (EAS)/Medical Transport Service (MTS) and allied services, ensuring policies and procedures are followed.

The role focuses on monitoring service standards, staff training, incident investigations, and continuous improvement of processes and KPIs, with involvement in annual work plans and budget controls.

Qualifications

• Bachelor’s degree in any discipline.
• Strong interpersonal, analytical, presentation and writing skills.
• Lean knowledge or project management experience preferred.
• Able to work under tight deadlines.

Responsibilities

• Oversee daily operations of portering services with the appointed service partner.
• Monitor service standards and ensure staff are trained and safety and service standards are met.
• Attend to incidents/ feedback and conduct investigations as needed.
• Update all policies and work instructions in line with audit requirements.
• Monitor monthly workload volumes and KPIs; review and recommend changes for improvements in processes or manpower.
• Prepare expenditure projections for the department in the annual workplan and budget exercise.
• Monitor actual expenditure of allocated budget throughout the financial year.
• Undertake ad-hoc projects and participate in initiatives to improve departmental processes and performance.

Skills

Interpersonal skills

Analytical skills

Presentation skills

Writing skills

Able to work under tight deadlines

Education

Bachelor's degree in any discipline

Job description

The Job

You willassist the General Services department in carrying out of policies and its functions whichincludesPortering,Transportation Services,Emergency Ambulance Service (EAS) / Medical Transport Service (MTS), Transportation Services, Mail Services, Mortuary and Shuttle Bus Services.

Your job role will includebut are not limited to the following:

• Work with appointed service partner in overseeing the daily operations of portering services.

• Monitor the service standards of appointed service partner.

• Ensure all staff are adequately trained, and safety and service standards are met.

• Attend to incidents/ feedbacks and conduct investigation in relation to the matter.

• Update all P&Ps and WIs in line with audit requirements.

• Monitor and review monthly workload volumes and KPIs.

• Recommend changes in areas where improvements are required e.g. in work processes or manpower deployment.

• Prepare expenditure projections for the department in the annual workplan and budget exercise.

• Monitor the actual expenditure of allocated budget throughout the financial year.

• Undertake ad-hoc projects.

• Partake in initiatives that may bring about improvement in department’s processes and performances.

Job Requirements

• Bachelor’s degree in any discipline

• Good interpersonal, analytical, presentation and writing skills

• Certification or knowledge in Lean, project management, or any other relevant is preferred

• Able to work under tight deadline