Senior Operations Executive

KC INTL LOGISTICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

KC Intl Logistics Singapore Pte. Ltd. is seeking a data-driven Logistics Analyst to optimise operations across air, sea, haulage and 3PL partners.

You will map workflows, identify bottlenecks and drive improvement initiatives. You will build real-time dashboards, ensure data integrity in K-WEB, and present findings to regional and HQ leadership. A degree in logistics or related field and 3–5 years’ freight forwarding experience are required.

Qualifications

• 3–5 years of experience in freight forwarding or 3PL operations.
• Strong knowledge of air and sea freight operations, documentation, routing and carrier coordination.
• Advanced Excel skills: pivot tables, v-lookup, data modelling and dashboards.
• Clear and concise communication, written and verbal.

Responsibilities

• Analyze end-to-end operational workflows across air freight, sea freight, haulage, and 3PL partners to identify bottlenecks, inefficiencies, and root causes of service deviations.
• Develop and implement corrective action plans in collaboration with Operations, Customer Service, and Finance teams.
• Track the effectiveness of implemented solutions and recommend further refinements.
• Own the accuracy and integrity of operational data within K-WEB and related systems.
• Prepare and present monthly operational review decks for management, highlighting key metrics and improvement initiatives.

Skills

Freight forwarding

Process improvement

Data analysis

Excel proficiency

Stakeholder communication

Education

Bachelor's degree in Logistics, Supply Chain, Business

Tools

Microsoft Excel

Job description

Roles & Responsibilities

1. Operational Performance Analysis & Optimisation

• Analyse end-to-end operational workflows across air freight, sea freight, haulage, and 3PL partners to identify bottlenecks, inefficiencies, and root causes of service deviations.
• Develop and implement corrective action plans in collaboration with Operations, Customer Service, and Finance teams.
• Track the effectiveness of implemented solutions and recommend further refinements.

2. Data Integrity & DiagnosticReporting

• Own the accuracy and integrity of operational data within K-WEB and related systems.
• Move beyond standard reporting—diagnose trends, anomalies, and recurring exceptions; translate findings into actionable insights for management.
• Design and maintain operational dashboards that provide real-time visibility into shipment volumes, on-time performance, and exception drivers.

3. Process Improvement & SOPEnhancement

• Proactively review existing SOPs against daily operational realities; identify gaps, ambiguities, or outdated practices.
• Lead or co-lead SOP revision initiatives, working with frontline teams to document improved workflows.
• Support management in rolling out new processes, including training materials and team briefings.

4. Cross-Functional Coordination & Issue Resolution

• Serve as a liaison between operations and support functions (Customer Service, Finance, Procurement) to resolve recurring operational friction points.
• Escalate systemic issues with recommended solutions—do not elevate without analysis.

5. Stakeholder Communication & Presentation

• Prepare and present monthly operational review decks for management, highlighting key metrics, improvement initiatives, and forward-looking recommendations.
• Articulate complex operational issues in clear, business-friendly language suitable for regional and HQ leadership.

Requirements

• Degree in Logistics, Supply Chain, Business, or related field.
• 3–5 years of experiencein freight forwarding or 3PL operations, with demonstrated exposure to process improvement or data analysis.
• Strong working knowledge of air and sea freight operations, including documentation, routing, and carrier coordination.
• Advanced proficiency in Microsoft Excel(pivot tables, v-lookup, data modelling) and experience with reporting tools or dashboards.
• Proven ability toidentify operational gaps and implement solutions—not just flag problems.
• Clear and concise communication skills, both written and verbal.

We regret to inform that only shortlisted candidates will be notified.