Senior Officer, Credit Management

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking a Client Services (Credit) - Collections professional to support day-to-day operations, review queue accounts, and assist in process automation testing. The role requires a diploma/degree, banking experience, and strong MS Office skills.

The candidate should be fluent in English, detail-oriented, and possess excellent communication and interpersonal abilities to manage inquiries and maintain accuracy in banking processes.

Qualifications

• Diploma or Degree holder in any discipline.
• Minimum 2 years of relevant experience in banking environment.
• MS Office proficiency (Word, Excel & Outlook).
• Good knowledge/understanding of banking and financial services.
• Fluency in English language.
• High level of accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.

Responsibilities

• Provide day-to-day operational support such as data entry, account maintenance, document retrieval, archival, letter and mail handling.
• Review accounts received in the working queue.
• Participate in user acceptance test (UAT) for process automation.
• Respond to internal enquiries on account maintenance matter.
• Handle any other reasonable duties or responsibilities as assigned from time to time.

Skills

Communication skills

Problem solving

Attention to detail

English fluency

Interpersonal skills

Education

Diploma or Degree in any discipline

Tools

MS Office

Job description

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Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

• Provide day-to-day operational support such as data entry, account maintenance, document retrieval, archival, letter and mail handling.


• Review accounts received in the working queue.


• Participate in user acceptance test (UAT) for process automation.


• Respond to internal enquiries on account maintenance matter.


• Handle any other reasonable duties or responsibilities as assigned from time to time.

Job Requirements

• Diploma or Degree holder in any discipline.


• Minimum 2 years of relevant experience in banking environment.


• MS office proficiency (Words, Excel & Outlook).


• Good knowledge/understanding of banking and financial services.


• Fluency in English language.


• High level of accuracy and attention to detail.


• Excellent communication and interpersonal skills.


• Strong problem-solving skills.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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