Manager, Client Services (Credit) - Collections

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Front End (FE) Collector within Client Services (Credit) - Collections. You will manage delinquent accounts, set up repayment plans, and coordinate with Back End Collectors to minimize risk.

The role requires at least 1 year in banking/finance debt management, strong communication, and the ability to multi-task in a fast-paced environment. UOB emphasizes integrity, teamwork, and customer focus.

Qualifications

• Minimum 1 year in banking/finance debt management.
• Strong customer focus and written communication.
• Able to multi-task and work on demand; good interpersonal skills.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish repayment plans for credit consideration.
• Address customer inquiries and provide prompt services.
• Update conversations in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Handle disputes and report suspicious transactions.
• Review accounts to offset past due amounts.

Skills

Customer Focus

Team Player

Integrity

Multitasking

Interpersonal Skills

Negotiation Skills

Written Communication

MS Word/Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Company: 1011 United Overseas Bank Ltd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Client Services (Credit) - Collections

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas. Front End (FE) Collector's primary objective is to manage and resolve accounts from the initial stage of delinquency through to the Non-Performing Loan (NPL) stage. The focus will be on effectively managing and resolving accounts to minimize delinquency. For accounts that cannot be resolved, the FE Collector will need to ensure a smooth and efficient transition to Back End (BE) Collectors for further handling. This role requires a proactive approach to collections, strong communication skills, and a commitment to achieving timely and effective resolutions.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish and submit repayment plans for credit consideration.
• Address customer account inquiries and provide prompt services.
• Update conversations with customers in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Assist the team lead in updating cases in Tripartite / Account Strategy Review Meeting Manage bucket outstanding to minimize risk and reduce net credit loss and impairment loss through NPL prevention.
• Establish payment plans for low-intensity accounts by providing options, considering the individual customer’s financial situation, and work with Credit Team submitting proposals for credit consideration.
• Handle customer disputes and feedback professionally and promptly.
• Report suspicious transactions to the team lead.
• Review accounts to offset past due amounts.
• Monitor cheque returns and update customer information.
• Coordinate with Relevant Team for overdue payments.
• Inform and follow up with borrowers regarding unsuccessful Giro transactions whenever required.

Requirements

• Minimum 1 year, banking and finance related, debt management
• Customer Focus
• Good Team Player
• Has integrity in his/her area of work
• Willing to learn
• Able to multi-task and work on demand
• Good Interpersonal and Communication Skills
• Good Negotiation Skills
• Good Writing Skills
• Knowledge of Microsoft word and excel

Additional Requirements

• Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site