Manager, Client Services (Credit) - Collections

UOB; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking an Front End Collector to manage delinquent accounts from early stages through transition to Back End collectors, focusing on prompt resolutions and minimizing losses.

The role requires strong communication, ability to establish repayment plans, and collaboration with Credit Team. Minimum 1 year in banking/fintech debt management, strong writing and negotiation skills, and proficiency in Word and Excel.

Qualifications

• Minimum 1 year in banking and finance related debt management.
• Good written and verbal communication skills.
• Ability to multi-task and work on demand.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish and submit repayment plans for credit consideration.
• Address customer account inquiries and provide prompt services.
• Update conversations with customers in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Assist in updating cases in Tripartite / Account Strategy Review Meeting.
• Manage bucket outstanding to minimize risk and reduce net credit loss.
• Establish payment plans for low-intensity accounts with appropriate options.
• Handle customer disputes and feedback promptly.
• Report suspicious transactions to the team lead.
• Review accounts to offset past due amounts.
• Monitor cheque returns and update customer information.
• Coordinate with Relevant Team for overdue payments.
• Inform borrowers about unsuccessful Giro transactions when required.

Skills

Customer Focus

Team Player

Integrity

Multi-tasking

Interpersonal Skills

Negotiation Skills

Writing Skills

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Front End (FE) Collector’s primary objective is to manage and resolve accounts from the initial stage of delinquency through to the Non-Performing Loan (NPL) stage. The focus will be on effectively managing and resolving accounts to minimize delinquency. For accounts that cannot be resolved, the FE Collector will need to ensure a smooth and efficient transition to Back End (BE) Collectors for further handling. This role requires a proactive approach to collections, strong communication skills, and a commitment to achieving timely and effective resolutions.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish and submit repayment plans for credit consideration.
• Address customer account inquiries and provide prompt services.
• Update conversations with customers in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Assist the team lead in updating cases in Tripartite / Account Strategy Review Meeting
• Manage bucket outstanding to minimize risk and reduce net credit loss and impairment loss through NPL prevention.
• Establish payment plans for low-intensity accounts by providing options, considering the individual customer’s financial situation, and work with Credit Team submitting proposals for credit consideration.
• Handle customer disputes and feedback professionally and promptly.
• Report suspicious transactions to the team lead.
• Review accounts to offset past due amounts.
• Monitor cheque returns and update customer information.
• Coordinate with Relevant Team for overdue payments.
• Inform and follow up with borrowers regarding unsuccessful Giro transactions whenever required.

Requirements

• Minimum 1 year, banking and finance related, debt management
• Customer Focus
• Good Team Player
• Has integrity in his/her area of work
• Willing to learn
• Able to multi-task and work on demand
• Good Interpersonal and Communication Skills
• Good Negotiation Skills
• Good Writing Skills
• Knowledge of Microsoft word and excel

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.