Senior Network Engineer - 2nd-Line Support & NetOps

Starhub Ltd; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

Huawei Technologies is seeking a Network Engineer to ensure stable, secure, and efficient network operations for enterprise customers through proactive Day 2 support and Level 2 expertise.

The role emphasizes timely incident resolution, high service availability, and support for changes and maintenance across Huawei NCE Campus and other supported platforms. You will collaborate with diverse teams to ensure seamless service delivery.

Qualifications

• At least 5 years of experience in network operations, managed services, or medium-sized campus/enterprise environments.
• Strong working knowledge of Huawei NCE Campus and handling network incidents, changes, and day-to-day operations.
• Proficient in LAN/WAN/WLAN, IP addressing, VLANs, switching, routing, and enterprise connectivity troubleshooting.

Responsibilities

• Provide Level 2 support for Huawei NCE Campus network infrastructure and other enterprise networking platforms.
• Ensure timely incident resolution and service restoration with clear diagnostics and escalation when required.
• Perform root-cause analysis, implement corrective actions, and recommend preventive measures to reduce recurrence.
• Maintain accurate network configurations, operational records, and technical documentation.
• Collaborate with Day 1, cybersecurity, service management, and project teams to ensure seamless service delivery and effective handovers.
• Troubleshoot and resolve network incidents involving switching, routing, wireless, access control, and firewall environments.
• Perform configuration updates, firmware upgrades, and planned maintenance in line with procedures and change controls.
• Conduct periodic health checks, monitoring, and performance analysis to identify potential service disruptions.
• Support integration and interoperability testing with additional network platforms and products where required.
• Provide technical reports, update service tickets, maintain operational records, and contribute to service reviews and operational meetings.

Skills

Network operations

Huawei NCE Campus

LAN/WAN/WLAN

Troubleshooting

Vendor escalation

Tools

Aruba

Cisco Meraki

Palo Alto

Fortinet

Job description

Huawei Technologies is seeking a Network Engineer to ensure stable, secure, and efficient network operations for enterprise customers through proactive Day 2 support and Level 2 expertise.

The role emphasizes timely incident resolution, high service availability, and support for changes and maintenance across Huawei NCE Campus and other supported platforms. You will collaborate with diverse teams to ensure seamless service delivery.