Associate Network Engineer - Ops Support (Infra Operations)

Synapxe; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Synapxe seeks a Network Operations & Support professional to maintain enterprise LAN/WAN/WLAN, monitor performance, and drive incident resolution. The role covers network design, security alignment, and collaboration with vendors to ensure reliable service delivery.

You will participate in change management, perform root-cause analyses, and support capacity planning to meet evolving requirements within a Singapore-based environment.

Qualifications

• Experience managing enterprise network infrastructure and services.
• Ability to troubleshoot, perform root-cause analysis and resolve incidents.
• Knowledge of security standards and regulatory requirements.

Responsibilities

• Manage and maintain enterprise network infrastructure including LAN/WAN/WLAN and security devices.
• Monitor performance, availability and capacity to ensure service delivery.
• Lead change, incident and problem management with documented procedures.
• Coordinate with vendors and stakeholders to resolve issues and plan improvements.

Skills

Network Operations

Network Design

Security & Compliance

Vendor Management

Incident Management

Change Management

Job description

Network Operations & Support

• Manage and maintain enterprise network infrastructure, including LAN, WAN, WLAN, Internet connectivity, and network security devices.
• Monitor network performance, availability, and capacity to ensure optimal service delivery.
• Perform troubleshooting, root cause analysis, and resolution of network-related incidents and problems.
• Support network changes, upgrades, maintenance activities, and service requests in accordance with established procedures.
• Implement and maintain network documentation, configurations, and operational procedures.

Network Design & Implementation

• Participate in infrastructure projects involving network technology refresh, expansion, migration, and transformation initiatives.
• Ensure network designs align with enterprise architecture, security standards, and operational requirements.

Security & Compliance

• Ensure compliance with organizational security policies, regulatory requirements, and industry best practices.
• Collaborate with cybersecurity teams to strengthen network security posture.

Vendor & Stakeholder Management

• Coordinate with service providers and vendors to resolve network issues and manage service delivery.
• Participate in technical discussions with stakeholders to understand requirements and translate them into network solutions.
• Review vendor proposals, technical specifications, and implementation plans.

Incident, Problem & Change Management

• Manage and resolve network incidents within agreed service levels.
• Perform problem management activities to identify recurring issues and implement preventive measures.
• Participate in change management processes and ensure proper implementation and documentation of changes.
• Provide after-office-hours support and standby duties when required.