Network Engineer – L2
Industry Type: IT Services & Consulting
The Network L2 Engineer will be responsible for supporting, managing, and optimizing enterprise network infrastructure across LAN, WAN, and SD-WAN environments. The role involves handling advanced troubleshooting, implementing network changes, ensuring high availability, and collaborating with cross-functional teams to maintain a secure and resilient network.
Responsibilities:
- Perform L2-level support for LAN, WAN, and SD-WAN operations, ensuring network uptime, reliability, and performance.
- Troubleshoot and resolve issues related to routing and switching technologies including OSPF, BGP, EIGRP, STP, VLANs, VRRP/HSRP, and other L2/L3 protocols.
- Provide 2nd-tier support for escalated network and firewall incidents across enterprise environments.
- Diagnose and resolve cloud connectivity and network‑related issues, ensuring minimum downtime and high‑quality service delivery.
- Support enterprise security infrastructure including firewalls, security appliances, and NAC (Network Access Control) solutions.
- Manage NAC operations such as device onboarding, authentication, profiling, and policy enforcement.
- Ensure compliance with network security standards, configuration baselines, and audit requirements.
- Participate in firewall upgrades, rule reviews, and configuration changes.
- Configure, manage, and troubleshoot Wi‑Fi infrastructure, including wireless controllers, access points, RF optimization, and end‑user connectivity issues.
- Execute network changes as per ITIL processes, covering change requests, incident handling, and problem management.
- Work closely with L1 and L3 teams to ensure efficient escalation, resolution, and closure of incidents.
- Monitor network performance and health using tools such as SolarWinds, WhatsUp Gold, or similar platforms.
- Maintain updated network documentation, diagrams, configuration backups, inventory, and knowledge base articles.
- Assist in network upgrades, migrations, and technology refresh projects across firewalls, routers, core/distribution/access switches, and data center platforms.
- Support modernization initiatives involving Cisco Nexus, ACI, cloud networking, and other emerging technologies.
- Collaborate with cross‑functional teams to improve network performance, scalability, and security posture.
Skill Set:
- Strong hands‑on experience in LAN/WAN/SD‑WAN operations.
- Proficiency in routing and switching technologies (Cisco, Aruba, Juniper preferred).
- Experience working with NAC solutions such as Cisco ISE, Aruba ClearPass, or FortiNAC.
- Knowledge of Wi‑Fi infrastructure, RF behavior, WLAN controllers, and enterprise wireless deployments.
- Ability to analyze packet captures and interpret system/network logs for troubleshooting.
- Good understanding of firewall concepts and network security best practices.
- Experience with network monitoring and ticketing tools.
- Solid understanding of L2/L3 protocols (OSPF, BGP, EIGRP, STP, HSRP/VRRP, VLANs).
- Experience with enterprise firewalls, switching (core/distribution/access), and routers.
- Exposure to data center technologies including Cisco Nexus and ACI.
- Familiarity with ITIL processes for change, incident, and problem management.
Preferred Skills & Certifications:
- Strong analytical and problem‑solving abilities.
- Excellent communication and documentation skills.
- Ability to work under pressure and manage multiple priorities.
- Team player with proactive attitude.
- CCNA / CCNP (Routing & Switching/Enterprise)
- Aruba Associate (ACSA/ACSA-W)
- Juniper Associate (JNCIA)