Senior Manager, Transformation PMO & Business Innovation (General Insurance)

Ambition; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Ambition is seeking an experienced Transformation PMO professional to drive enterprise-wide transformation, portfolio governance, and business process improvement. The role collaborates with the Head of Transformation and senior stakeholders to deliver measurable business outcomes.

You will manage the transformation portfolio, PMO governance, roadmaps, and executive reporting while guiding cross-functional delivery and ROI tracking. Strong AI and automation exposure will be advantageous.

Qualifications

• Proven experience in PMO, programme or project management for transformation initiatives.
• Strong stakeholder management and communication skills across senior levels.
• Experience in business process improvement and benefits realisation.
• Exposure to AI, automation and digital innovation initiatives preferred.
• Certifications such as PMP, PRINCE2, Agile or Lean Six Sigma preferred.

Responsibilities

• Manage transformation portfolio, PMO governance, roadmaps, prioritisation and executive reporting.
• Oversee project delivery, budgets, timelines, risks, dependencies and resource allocation.
• Drive process improvement, operational efficiency and workflow automation across functions.
• Identify and support AI and Power Platform initiatives to boost productivity.
• Develop business cases, track KPIs, benefits realisation and ROI.
• Engage senior stakeholders, manage vendors and support change management.

Skills

PMO governance

Stakeholder management

Analytical skills

Cross-functional delivery

Education

PMO/digital transformation certifications

Tools

Microsoft Project

Excel

Power BI

Power Platform

Copilot

ServiceNow

Ivanti

Job description

I am working with a client of mine ,searching for an experienced Transformation PMO professional to drive enterprise-wide transformation, portfolio governance, business process improvement and digital innovation. The role will work closely with the Head of Transformation and senior stakeholders to ensure strategic initiatives deliver measurable business outcomes.

Key Responsibilities

• Manage the transformation portfolio, PMO governance, roadmaps, project prioritisation and executive reporting.
• Oversee project delivery, budgets, timelines, risks, dependencies and resource allocation across multiple initiatives.
• Drive business process improvement, operational efficiency and workflow automation across functions such as Claims, Underwriting, Distribution and Operations.
• Identify and support AI, Generative AI, Microsoft Copilot and Power Platform initiatives to improve business productivity.
• Develop business cases, track KPIs and benefits realisation, and measure ROI.
• Engage senior stakeholders, manage vendors and support change management and adoption.

Requirements

• Mandatory: Proven experience working in the General Insurance industry. Candidates without General Insurance experience will not be considered.
• At least 10 years of experience in PMO, programme/project management, business transformation or digital transformation.
• Strong experience in transformation portfolio management, PMO governance and cross-functional project delivery.
• Experience in business process re-engineering, operational improvement and benefits realisation.
• Exposure to AI, automation and digital innovation initiatives is preferred.
• Strong stakeholder management, communication and analytical skills.
• Experience with tools such as Microsoft Project, Excel, Power BI, Power Platform, Copilot, ServiceNow or Ivanti is advantageous.
• PMP, PRINCE2, Agile or Lean Six Sigma certifications are preferred.