Programme Manager (AI Transformation)

united overseas insurance limited; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

United Overseas Insurance Limited in Singapore seeks a Strategy & Transformation Office leader to drive AI initiatives and comprehensive transformation. You will partner with PMs, developers, testers and senior management to deliver AI-enabled changes across processes, technology and culture.

The role requires 8+ years in complex projects, strong governance, vendor management, and the ability to align AI roadmaps with regulatory expectations for insurers in Singapore.

Qualifications

• Bachelor's Degree in Computer Science or Information Technology or equivalent.
• 8+ years managing complex system modernization or replacement projects as delivery/project manager.
• Strong project management (waterfall/agile) and change management skills.
• Embedded governance discipline with formal change control and regulatory compliance.
• Experience managing multiple vendors and projects with stakeholders.
• Knowledge of AI, Cloud, DevSecOps, CI/CD, API and microservices.
• Understanding of Singapore general insurer tech landscape and regulatory trends.

Responsibilities

• Identify AI opportunities impacting strategic growth across systems, processes, sales and culture.
• Plan, setup and execute AI roadmap from assessment to go-live and enhancements.
• Coordinate with PMs, analysts, developers, testers, users and stakeholders for on-time delivery.
• Bridge STO/IT and business users, advising AI development and execution progress.
• Manage risks and issues, change management, and ensure stakeholder satisfaction.
• Oversee resource allocation, budgets and project burn rates weekly, monthly and quarterly.
• Manage vendors, SOWs and change requests; setup governance and documentation.
• Contribute to a positive team environment and align with core values.
• Collaborate on AI strategy with Reporting Managers for transformation initiatives.

Skills

Project management

Change management

Facilitation

Stakeholder engagement

Communication

Negotiation

Leadership

Education

Bachelor's Degree in Computer Science or Information Technology or equivalent

Tools

AI

Cloud platforms

DevSecOps

CI/CD

APIs & microservices

Job description

Job Description & Requirements

The Strategy & Transformation Office is responsible for driving UOI’s transformation strategy and execution. This spans a range of projects and initiatives across the company, including process improvement, technology delivery, business strategy and Artificial Intelligence (“AI”) solutions.

Main Responsibilities

• Identify opportunities in Artificial Intelligence solutions that impact the company’s strategic growth initiatives across systems, processes, sales and culture


• Plan, setup and execute the AI roadmap and initiatives – ranging from assessing opportunity, scoping requirements, conducting RFP, managing delivery to post go live support and ongoing enhancements


• Teamwork with fellow project managers, business analysts, developers, testers, users and other stakeholders and be accountable for overall delivery of the AI initiatives within budget, scope and timelines


• Be the bridge between STO/IT teams and business users/senior management, advising AI development in the industry as well as execution progress


• Manage project risks and issues to ensure optimal delivery, including proactively identifying and solving problems and change management


• Maintaining internal and external customer satisfaction through the projects and initiatives


• Manage resource allocation, project burn rates and budgets on an on-going weekly, monthly, and quarterly basis


• Manage vendors, including SOW development and change requests


• Setup programme governance, frameworks and documentation


• Contribute to a positive team environment and company culture aligned with our Core Values


• Collaborate with Reporting Managers on AI strategy in the company, factoring in related transformation initiatives


• Take on other projects or tasks that may be assigned by Reporting Managers

Requirements

• Bachelor's Degree in Computer Science or Information Technology or equivalent


• At least 8+ years of experience in managing complex system modernization or system implementation or replacement projects as a delivery manager or project manager


• Strong project management (waterfall/agile), change management (people side of change/projects) and facilitation skills


• Strong delivery manager with embedded governance discipline, ensuring all transformation. initiatives are executed in compliance with formal change control, project governance frameworks, and regulatory expectations


• Experience managing multiple vendors and multiple projects/workstreams with strong stakeholder engagement


• Good understanding of technologies and best practices: AI, Cloud, DevSecOps, CI/CD, API and microservices, etc


• Good understanding of the technology landscape that is applicable for general insurers in Singapore along with regulatory requirements and insurance industry trends in general


• Excellent interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing senior stakeholders and vendors to influence and achieve optimal business outcomes


• Excellent oral and written communication


• Excellent people skills and comfort in meeting and presenting to a range of stakeholders from C-suite to junior developers