Senior Manager / Manager, Sales & KAM

YCH Group; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

YCH Group in Singapore seeks a senior professional to manage strategic accounts within the logistics sector, acting as the main liaison with KA customers and coordinating with warehouse implementation teams to plan and deliver tailored solutions.

The role emphasizes maintaining service levels across countries, driving cost-effective operations, and renewing key contracts while providing performance and P&L reporting for designated accounts.

Qualifications

• Bachelor’s degree in Marketing, Business or related field.
• Minimum 5 years of relevant sales experience in the logistics industry.
• Excellent English communication skills (oral and written) and presentation skills.
• In-depth knowledge of 3PL Contract Logistics incl. Fulfilment, Transportation and Freight.
• Strong leadership and interpersonal skills with ability to engage at all levels.
• Proficient in MS Office applications.

Responsibilities

• Manage strategic accounts as assigned by department head.
• Liaise with Key Accounts customers and coordinate with cross-functional teams to plan and deliver solutions.
• Ensure service levels across countries with warehouse operations and cost optimization.
• Develop and maintain customer relationships and drive quality management programs.
• Set performance metrics to monitor operations, bottom line and growth for designated accounts.
• Prepare commercial and pricing analyses and maintain contractual agreements.
• Support strategic projects and manage warehouse operations for e-commerce during campaigns.

Skills

Sales experience

English communication

Leadership

Interpersonal skills

Analytical thinking

Education

Bachelor’s degree in Marketing or Business

Tools

MS Office

Job description

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for management of strategic account(s) as assigned by the department head.
• Main liaison party with Key Accounts Customers and to coordinate with cross-functional teams such as the warehouse implementation teams in order to plan, execute and deliver business solutions for the customers successfully.
• Ensure Key Accounts Customers are satisfied with the service/performance level of operations in each country and work closely with each Country’s warehouse operation to deliver agreed service levels, which ranges from warehouse inventory and stock management, order & delivery fulfilment and last mile services.
• Responsible for customer relations and quality management programme, including programme to achieve excellence in customer service.
• Build strong working relationship with the KA Customers and internal stakeholders.
• Responsible for market intelligence and business development activities to achieve growth in designated accounts through expansion of services and geography.
• Responsible for setting of performance measurement / matrix to measure the well-being of the designated account in terms of operations, bottom line and growth.
• Responsible to work closely with designated Key Accounts warehouse operation teams to enhance processes to reduce costs to enable YCH to be more competitive and continuous improvement.
• Prepare commercial and pricing analysis.
• Responsible for the maintenance, updating commercial contractual agreements.
• Be the champion in the renewal of Key Account contracts.
• Responsible for monthly reporting to management.
• Responsible for the profit and loss reporting for each account.
• Responsible for supporting strategic projects as assigned by management.
• Responsible to manage and run warehouse operations for e-commerce during mega campaigns forcustomers.
• To perform any other duties as assigned by top Management.

JOB REQUIREMENTS

• Bachelor’s Degree in Marketing, Business or related field.
• Minimum 5 years of relevant sales experience in the Logistics industry.
• Excellent English communication skills (both oral and written) and presentation skills.
• In depth knowledge of 3PL Contract Logistics and related activities such Fulfilment, Transportation and Freight.
• Knowledge in Logistics business and its operating parameters.
• Experience in planning and implementing sales strategies.
• With strong leadership and excellent interpersonal skills and able to deal with people at all levels in and outside the organization.
• Competent in preparing business plans and feasibility studies.Proficient in MS Office applications.