Key Account Executive

Crane Worldwide Logistics; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

Crane Worldwide Logistics in Singapore is seeking a Key Account Executive- Contract Logistics to manage key accounts and ensure SLAs are met. You will collaborate with internal teams to deliver tailored logistics solutions and drive revenue within existing contracts.

You will build strong client relationships, identify growth opportunities, prepare presentations, and support renewals and negotiations, while maintaining a KPI-driven approach and high service standards.

Qualifications

• 3–4 years of experience in a similar capacity.
• Experience in logistics, warehouse operations and contract logistics.
• Experience in business development in logistics.
• Strong commercial acumen.
• Excellent communication and interpersonal skills.
• Able to deliver impactful presentations.
• Strong negotiation abilities.
• Self-motivated to achieve KPIs.

Responsibilities

• Develop and maintain strong relationships with assigned key accounts.
• Act as the primary point of contact between the company and key clients.
• Understand client objectives and challenges; propose solutions and services.
• Coordinate with Sales, Custom Brokerage, Operations, and other teams to meet client needs.
• Identify new business opportunities within existing accounts to drive growth.
• Follow up and monitor RFI, RFQ, RFP documentation for submission.
• Prepare presentations and proposals.
• Participate in regular business reviews (QBR/MBR) with clients.
• Resolve client issues and escalations; perform root-cause analysis and preventive actions.
• Support renewals, negotiations, and SLA compliance.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Self-motivated

KPI-driven

Education

Tertiary qualifications

Job description

Description

The Key Account Executive- Contract Logistics will be responsible for handling the Company's Key accounts in Contract Logistics. The incumbent will manage and ensure that the company fulfills its service and performance standards as per agreed service level agreements. He or she will provide effective solutions to the key accounts and ensure effective customer relationship management to drive revenue within the account.

Key responsibilities

• Develop and maintain strong relationships with assigned key accounts.
• Act as the primary point of contact between the company and key clients.
• Understand client objectives and challenges; propose solutions and services.
• Work closely with internal departments (e.g., Sales, Custom Brokerage, operations, customer service, project, solution) to ensure client needs are met.
• Identify new business opportunities within existing accounts to achieve growth targets.
• Follow up and monitor all the RFI, RFQ, RFP necessary documentation for submission.
• Prepare presentations and proposals.
• Participate in regular business reviews of QBR or MBR with clients to ensure satisfaction and identify opportunities.
• Resolve client issues efficiently and professionally. Handle client escalations effectively, ensuring root cause analysis and implementation of corrective and preventive actions.
• Support contract renewals, negotiations, and compliance with agreed service level agreements (SLAs).

About you

• Possess 3 to 4 years of experience in a similar capacity.
• Possess Tertiary qualifications.
• Experience in logistics, warehouse operations and contract logistics.
• Experience in business development in logistics.
• Possess commercial acumen.
• Possess effective communication and interpersonal skills.
• Possess knowledge in warehouse operations and contract logistics.
• Able to make impactful presentations.
• Negotiation skills.
• Self-motivated to achieve KPIs.