Senior Manager / Manager (Digital Platform System), SG Cares Office, RED

Ministry of Culture, Community and Youth; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

The Ministry of Culture, Community and Youth is seeking a proactive professional to join the Resilience and Engagement Division in shaping a national volunteer platform strategy and related digital products. You will work with the Product Owner team to discover needs, define features for a minimum viable product, and drive the platform's strategy to foster national identity and social cohesion.

Key responsibilities include continuous stakeholder engagement, translating insights into policy and

Qualifications

• Strong analytical and critical thinking to distill issues and derive actionable insights.
• Data-driven mindset; translate data into policy and product ideas.
• Experience building or shaping digital platforms, especially marketplace products.

Responsibilities

• Support national volunteer platform strategy from discovery to MVP features.
• Engage stakeholders to broker consensus on platform features and prioritisation.

Skills

Deep critical thinking

Data-driven analysis

Stakeholder engagement

Interpersonal communication

Project management

Self-starter

Job description

What the role is:

Our work in the Resilience and Engagement Division (RED) centres on strengthening national identity, enhancing social cohesion and solidarity, and commitment to contribute to the common good.We do this through three pillars of work which have an impact on both locals and newcomers into Singapore society: fostering a strong and inclusive sense of national identity, helping newcomers integrate into Singapore and appreciate what it means to be part of Singapore, and promoting a culture of volunteerism and giving.The SG Cares Office in RED develops policies and enablers to promote and strengthen volunteerism and philanthropy in Singapore.

What you will be working on:

• Digital Platform Strategy & Development: You will support the review on the need for a national volunteer platform and be actively involved in the development of an enhanced or new platform, as part of the Product Owner team, from supporting the discovery process to conceptualising the critical features for a minimum viable product and developing the product strategy.
• Stakeholder Engagement: You will continually engage key stakeholders of a digital platform that the Resilience and Engagement Division oversees, to ensure smooth operations and help to broker consensus on features/enhancements to prioritise.

What we are looking for:

Required Competencies

• Deep Critical Thinking
  • Excellent analytical skills and the ability to think and reason with clarity
  • Distil critical issues and sense-make from a wide range of information, arriving at effective solutions
• Data-driven Analysis and Business Development
  • Engage users to gather and analyse data to understand business needs and constraints, translating findings into actionable insights, such as identifying new opportunities and emerging trends
  • Use data to shape the development of policies, programmes and products
  • Explore relevant digital innovations, solutions or programmes to address business needs and leverage on upcoming trends
• Stakeholder Engagement, Including Internal Stakeholders
  • Identify and prioritise stakeholders based on issue or domain area
  • Build and sustain relationships with stakeholders
• Other Competencies
  • Excellent interpersonal and communication skills
  • Strong project management skills
• Experiences
  • Business design and conceptualisation of digital platforms and systems
  • Relevant experience in working on marketplace products, e.g. job portals, would be an advantage
• Personality Traits
  • A self-starter who is mature, resourceful and meticulous
  • Works well within and across teams by building rapport and trust with others
  • Possess a bias for action and a drive to effect change, solve problems, and see tasks through to completion
• * Successful candidate will be offered 2-year contract in first instance, with potential for extension or confirmation.

About Ministry of Culture, Community and Youth

We aim to build a cohesive and resilient society, deepening the sense of national identity and affinity for Singapore through strengthening community bonds, promoting of the arts and heritage, youth engagement, sports development, volunteerism and philanthropy.