Senior Manager / Manager / Assistant Manager (National Identity & Integration)

Ministry of Culture, Community and Youth; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

The Ministry of Culture, Community and Youth is seeking a Policy-Ops professional to help develop and implement platforms and programmes that bolster integration and social cohesion in Singapore.

You will engage stakeholders, translate user needs into platform design, and monitor programme relevance with data-driven insights to drive improvement.

Qualifications

• Strong ability to distil critical issues from diverse information.
• Excellent written and verbal communication skills.
• Proven analytical reasoning to derive actionable insights.

Responsibilities

• Digital Platform Development and operations coordination with IT counterparts.
• Programme development and implementation to support integration objectives.
• Stakeholder engagement to ensure policy objectives, data insights and committee staffing.

Skills

Deep Critical Thinking

Analytical Skills

Data-driven thinking

Job description

What the role is:

Our work in the Resilience and Engagement Division (RED) centres on building up of national identity, helping newcomers integrate into Singapore, and sustaining and growing a culture of giving and volunteerism.You will be part of our team looking after the development and implementation of policies, strategies, and programmes, to facilitate the strengthening of social cohesion and resilience in Singapore.

What you will be working on:

Your role in the Policy-Ops team within the National Identity & Integration department includes the following key functions:

• Digital Platform Development: As part of the System Owner team, you will be actively involved in the development and operation of platforms that support the integration of newcomers into Singapore. You will work closely with IT counterparts to translate desired user experience into platform design and operations.
• Programme Development & Implementation: You will be responsible for the roll-out of programmes that support integration objectives. This includes developing relevant content and experiential components for newcomers, monitoring the programme to ensure relevance, and analysing data for insights and improvements.
• Stakeholder Engagement: You will engage key stakeholders to ensure smooth implementation of programmes and digital products. This includes sharing data insights and surfacing recommendations to further our policy objectives, securing mutual alignment, and staffing Committees that coordinate and drive the integration agenda.

You will be part of a larger department that develop and shape policies and interventions to support the integration of newcomers, for newcomers to have a better appreciation of the values and norms that shape day-to-day life and living in Singapore, and to have opportunities to interact meaningfully with the local community. You will also be involved in working with various stakeholders to report on the state of integration in Singapore.

What we are looking for:

Required Competencies

• Deep Critical Thinking
• Excellent analytical skills and the ability to think and reason with clarity
• Distil critical issues and sense-make from a wide range of information, arriving at effective solutions

Data-driven Analysis and Business Development

• Engage stakeholders / users to gather and analyse data to understand business needs and constraints, and translate findings into actionable insights, e.g. identify new opportunities and emerging trends
• Use data to shape the development of policies, programmes and products
• Explore relevant digital innovations, solutions or programmes to address business needs and leverage on upcoming trends

Programme Implementation, review and evaluation

• Implement, monitor and control all aspects of a programme (including IT systems), strategically utilising resources to achieve the objectives within the agreed timelines, costs and performance
• Determine programme evaluation design, purpose and objectives, and manage resources to deliver high quality and timely programme evaluations

Other Requirements

• Ability to express main ideas clearly and concisely in writing
• Excellent interpersonal and communication skills
• Strong project management skills

Experiences

• Relevant experience in working on marketplace products (e.g. job portals) or developing digital systems would be an advantage, including any background in UX/UI work
• Relevant experience in programme development and evaluation may be useful

Personality Traits

• A self-starter who is mature, resourceful and meticulous
• Works well within and across teams by building rapport and trust with others
• Possess a bias for action and a drive to effect change, solve problems, and see tasks through to completion

About Ministry of Culture, Community and Youth

We aim to build a cohesive and resilient society, deepening the sense of national identity and affinity for Singapore through strengthening community bonds, promoting of the arts and heritage, youth engagement, sports development, volunteerism and philanthropy.