Senior Manager / Manager / Assistant Manager (National Identity & Integration)

Ministry of Culture, Community and Youth (MCCY); Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Ministry of Culture, Community and Youth (MCCY) in Singapore is seeking a Policy-Ops professional within the National Identity & Integration domain. You will help strengthen national identity and support newcomers to integrate into Singaporean society.

Your role covers developing and operating digital platforms, designing and implementing programmes for integration, and coordinating with stakeholders to drive policy objectives, report progress, and build a cohesive engagement agenda across

Qualifications

• Excellent analytical skills and the ability to reason with clarity.
• Distill critical issues and make sense of diverse information.
• Ability to engage stakeholders and translate data into insights.

Responsibilities

• Develop and operate platforms that support newcomer integration.
• Design, roll out and monitor programmes for integration objectives.
• Engage stakeholders to align on policy objectives and share insights.

Skills

Critical thinking

Data analysis

Stakeholder engagement

Job description

What The Role Is

Our work in the Resilience and Engagement Division (RED) centres on building up of national identity, helping newcomers integrate into Singapore, and sustaining and growing a culture of giving and volunteerism.

What The Role Is

Our work in the Resilience and Engagement Division (RED) centres on building up of national identity, helping newcomers integrate into Singapore, and sustaining and growing a culture of giving and volunteerism.

What You Will Be Working On

Your role in the Policy-Ops team within the National Identity & Integration department includes the following key functions:

• Digital Platform Development: As part of the System Owner team, you will be actively involved in the development and operation of platforms that support the integration of newcomers into Singapore. You will work closely with IT counterparts to translate desired user experience into platform design and operations.
• Programme Development & Implementation: You will be responsible for the roll-out of programmes that support integration objectives. This includes developing relevant content and experiential components for newcomers, monitoring the programme to ensure relevance, and analysing data for insights and improvements.
• Stakeholder Engagement: You will engage key stakeholders to ensure smooth implementation of programmes and digital products. This includes sharing data insights and surfacing recommendations to further our policy objectives, securing mutual alignment, and staffing Committees that coordinate and drive the integration agenda.

You will be part of a larger department that develop and shape policies and interventions to support the integration of newcomers, for newcomers to have a better appreciation of the values and norms that shape day‑to‑day life and living in Singapore, and to have opportunities to interact meaningfully with the local community. You will also be involved in working with various stakeholders to report on the state of integration in Singapore.

What We Are Looking For

Required Competencies

Deep Critical Thinking

• Excellent analytical skills and the ability to think and reason with clarity
• Distil critical issues and sense‑make from a wide range of information, arriving at effective solutions

Data-driven Analysis and Business Development

• Engage stakeholders / users to gather and analyse data to understand business needs and constraints, and translate findings into actionable insights, e.g. identify new opportunities and emerging trends
• Use data to shape the development of policies, programmes and products
• Explore relevant digital innovations, solutions or programmes to address business needs and leverage on upcoming trends

Programme Implementation, review and evaluation

• Implement, monitor and control all aspects of a programme (including IT systems), strategically utilising resources to achieve the objectives within the agreed timelines, costs and performance
• Determine programme evaluation design, purpose and objectives, and manage resources to deliver high quality and timely programme evaluations

Other Requirements

• Ability to express main ideas clearly and concisely in writing
• Excellent interpersonal and communication skills
• Strong project management skills

Experiences

• Relevant experience in working on marketplace products (e.g. job portals) or developing digital systems would be an advantage, including any background in UX/UI work
• Relevant experience in programme development and evaluation may be useful

Personality Traits

• A self-starter who is mature, resourceful and meticulous
• Works well within and across teams by building rapport and trust with others
• Possess a bias for action and a drive to effect change, solve problems, and see tasks through to completion