Manager/Senior Manager, Outreach Experience & Strategy (WOD)

WSG Workforce Singapore Agency; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

WORKFORCE SINGAPORE AGENCY is seeking an experienced Programme Manager within the Workforce Outreach Division to design, deliver and continuously improve outreach programmes and digital platforms that serve diverse workforce segments in Singapore.

The role requires driving programme management, funding governance and performance monitoring while coordinating digital platform enhancements across both physical and digital touchpoints.

Qualifications

• At least 5 years of programme management/digital transformation experience.
• Experience managing vendors, budgets and concurrent projects.
• Experience analysing data and preparing reports to support decisions.
• Experience with digital platforms, user experience or customer service initiatives a plus.
• Candidates with strong relevant experience may be considered.

Responsibilities

• Drive programme management for funding administration, governance and performance monitoring.
• Support review, scoping and implementation of digital platform enhancements.
• Gather business requirements, coordinate with users and vendors, manage delivery of digital initiatives.
• Monitor platform performance, user feedback and operational metrics; recommend improvements.
• Support vendor management activities including project tracking and contract deliverables.
• Design and implement enhancements to user journeys across touchpoints to improve UX.
• Develop and pilot engagement strategies across diverse workforce segments.
• Conceptualise and implement novel solutions to support career health and journey.
• Evaluate project outcomes and refine based on participation data and user insights.
• Coordinate with internal teams to ensure integrated delivery across platforms and programmes.

Skills

Programme management

Stakeholder management

Vendor management

Data analysis

User experience

Digital transformation

Tools

Microsoft Office

Job description

[What the role is]

This role sits within the Workforce Outreach Division and supports the design, delivery and continuous improvement of outreach programmes and digital platforms that serve diverse workforce segments, including senior workers, fresh graduates and back-to-work individuals. The incumbent will drive programme management, funding governance and performance monitoring, while supporting digital platform enhancements and user experience improvements across physical and digital touchpoints. The role also involves vendor and stakeholder management, data-driven evaluation of programme outcomes, and the conceptualisation of innovative solutions to support individuals in their career journeys.

[What you will be working on]

You will be part of the team to:

• drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes.
• support the review, scoping and implementation of digital platform enhancements to meet business and operational needs.
• gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives.
• monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery.
• support vendor management activities, including project tracking, issue resolution and contract deliverables.
• design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience.
• develop and pilot engagement strategies and career-related activities across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)
• conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
• evaluate project outcomes and recommend refinements based on participation data and user insights.
• coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities.

[What we are looking for]

Experience & Qualifications

• At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
• Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
• Experience analysing data and preparing reports to support business decisions is advantageous.
• Experience working with digital platforms, user experience or customer service initiatives would be an advantage.
• Candidates without the required qualifications but with strong relevant experience may be considered.

Knowledge

• Events, programme and project management principles, including physical, virtual and hybrid delivery.
• Digital product and platform management principles.
• User-centred design and customer experience concepts.
• Programme and project management methodologies.
• Stakeholder engagement and partnership management.
• Procurement, vendor management and contract governance.
• Knowledge of SWDA programmes and/or relevant workforce initiatives will be an added advantage.

Skills

• Strategic Planning: Translate organisational priorities into practical strategies, formats and delivery plans.
• Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes.
• Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance.
• Communication: Strong business writing, presentation and facilitation skills across internal and external audiences.
• Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements.
• Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment.
• Risk assessment and mitigation: Identify, assess and manage project, operational and digital service risks by implementing appropriate mitigation measures
• Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly.

Abilities/Aptitudes

• Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes.
• Adaptable and resilient, with the ability to manage last-minute changes and competing priorities.
• Systematic, organised and able to manage concurrent projects without losing attention to detail.
• Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively.
• Comfortable operating in a dynamic environment with a strong service and outcome orientation.

Other Characteristics

• Curious and innovative, with a willingness to explore new ideas and challenge existing practices.
• Adaptable and resilient in managing ambiguity and evolving priorities.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP