Senior Manager - Inside Sales

CSS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CSS is seeking a Senior Inside Sales Manager to lead Inside Sales Managers and partner with Customer Service Managers to drive strategic direction and accountability across the Inside Sales staff.

You will collaborate with branch leadership to standardize processes, identify training opportunities, and develop plans for sales and gross profit targets. Strong coaching skills and cross-functional collaboration are essential.

Qualifications

• High School Degree or equivalent required; Bachelor’s degree preferred.
• 4 years of inside sales management experience.
• 2 years of training and developing a sales force.
• Strong professional sales and consultative skills; ability to coach and mentor growing sales team.
• Knowledge of sales techniques, marketing strategy, product demonstrations.

Responsibilities

• Lead ISMs and/or partner with CSMs to achieve branch sales and margin goals
• Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
• Work with ISMs and CSMs to balance workloads and headcount
• Plan headcount investment and training needed with feedback from ISMs and CSMs to proactively grow business
• Define processes to handle additional responsibilities assigned to sales
• Serve as coach and mentor to inside sales leadership
• Partner with Inside Sales Manager to determine monthly/annual sales and gross profit plans
• Serve as point of escalation to ensure customer issues are resolved in a timely manner
• Work closely with Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives
• Engage with Inside Sales Manager to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, opex, recruiting, business KPIs, etc.)
• Spearhead large projects to implement best practices involving branch and potential component stocking programs

Skills

Inside sales leadership

Coaching

Sales strategy

Communication

Analytical thinking

Market understanding

Education

High School Degree or Equivalent

Bachelor's degree preferred

Job description

The Senior Inside Sales Manager is responsible for leading Inside Sales Managers (ISMs) and/or partnering with Customer Service Managers (CSMs) to provide strategic direction and drive accountability across the Inside Sales staff. The Senior Inside Sales Manager will work collectively with branch leadership to drive standardization and identify training opportunities. This position will partner with the Inside Sales Manager to define and achieve sales and margin goals while driving Inside Sales Key Performance Indicators (KPIs).

Responsibilities:

• Lead ISMs and/or partner with CSMs to achieve branch sales and margin goals
• Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
• Work with ISMs and CSMs to balance workloads and headcount
• Plan headcount investment and training needed with feedback from ISMs and CSMs to proactively grow business
• Define processes to handle additional responsibilities assigned to sales
• Serve as coach and mentor to inside sales leadership
• Partner with Inside Sales Manager to determine monthly/annual sales and gross profit plans
• Serve as point of escalation to ensure customer issues are resolved in a timely manner
• Work closely with Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives
• Engage with Inside Sales Manager to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, opex, recruiting, business KPIs, etc.)
• Spearhead large projects to implement best practices involving branch and potential component stocking programs

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree preferred
• 4 years required of previous inside sales management.
• 2 years of training and developing a sales force.
• Strong professional sales and consultative skills, ability to coach and mentor growing sales team.
• Knowledge of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of business and management principles, including resource allocation, leadership and coordination of people and resources.
• Ability to establish and maintain cooperative working relationships.
• Ability to function effectively in cross-functional work environment.
• Strong written and verbal communication skills.
• Strong analytical, math, and persuasion skills.
• Strong understanding of customer and market dynamics and requirements.
• Strong background and track record in managing creative sales initiatives.
• 4 years inside sales management with preferred experience in distribution industry.
• 6 years of creating new or significantly advancing sales channels is preferred.
• Knowledge of wholesale distribution products and markets is preferred.
• Ability to travel 25% - 50%