Senior Manager, Grants Operations & Process Improvement

Public Service Division; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Public Service Division in Singapore seeks a Manager/Senior Manager to oversee incentives management and funding administration processes, including SFEC/SFC, with focus on process design, policy alignment, and stakeholder engagement.

The role involves leading projects, coordinating with partners, and driving data-driven improvements to service delivery within a dynamic CET ecosystem.

Qualifications

• Possess the required competencies to execute the job duties proficiently.

Responsibilities

• Design, develop, and implement effective operational processes relating to funding administration.
• Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
• Enhance the experience of companies and individuals utilising SFEC or SFC for approved programmes
• Review claims and evaluate appeals
• Lead project management efforts in the area of system enhancement and/or development.
• Drive operations and technology integration initiatives to enhance operational efficiency.
• Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
• Build and continuously strengthen processes and operational policies to achieve high service standards.
• Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
• Assist in the management of the outsourced service partner to maintain effective service delivery.
• Work with large datasets to perform data extraction, collation, tracking, and analyses.
• Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
• Collate data and statistics and prepare information for reporting purposes.
• Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.

Job description

Public Service Division in Singapore seeks a Manager/Senior Manager to oversee incentives management and funding administration processes, including SFEC/SFC, with focus on process design, policy alignment, and stakeholder engagement.

The role involves leading projects, coordinating with partners, and driving data-driven improvements to service delivery within a dynamic CET ecosystem.