Senior / Manager, Business IT Systems Management

Agency for Integrated Care Pte Ltd.; Singapore; Sur place; SGD 180 000 - 240 000; Plein temps

Résumé du poste

Agency for Integrated Care (AIC) in Singapore is seeking an experienced senior IT leader to design and drive business IT plans that enable access to subsidised care products. You will translate policy intent into user stories and coordinates cross-functional teams to optimize journeys for care recipients, caregivers, and providers.

You will partner with IT to implement governance, security, and data governance for subsidies schemes, while delivering change management initiatives and insightful

Qualifications

• Degree in any discipline; 10+ years in business IT systems implementation, operations, and project management.
• Strong governance, platform management, and user journey optimisation experience.
• Experience in complex, matrixed or public-sector environments with multiple stakeholders.
• Proven ability to use data and insights to inform strategy and decisions.
• Ability to multi-task in evolving environments with analytical, problem-solving, and PM skills.
• Self-motivated, adaptable, comfortable managing change and ambiguity.
• Strong interpersonal and stakeholder management skills with strategic judgement and systems thinking.

Responsabilités

• Lead, develop and execute business IT plans and user journeys to enable access to subsidised care products and services.
• Identify opportunities to apply technologies and data sources to improve user journeys for care recipients, caregivers, providers and AIC.
• Partner IT teams to implement policies, procedures and best practices to enhance security, compliance and efficiency.
• Ensure systems are thoroughly tested and enable governance and operations of subsidised schemes administration.
• Lead team to implement change management initiatives for system enhancements.
• Oversee data analysis to draw insights for management reporting and governance of subsidies schemes data governance.

Connaissances

IT governance

Platform management

User journey optimisation

Stakeholder management

Data-driven decision making

Project management

Change management

Analytical thinking

Formation

Degree in any discipline

Description du poste

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

• Lead, develop and execute business IT plans and user journey to enable care recipients' and caregivers' access to subsidised care products and/or services. For example, translate policy intent and business requirements into user stories for business IT systems.
• Identify opportunities to tap on technologies and authoritative data sources to better and/or converge user journey and experience for care recipients, caregivers, care providers and AIC. For instance, pilot new IT-enabled workflows to reduce overheads for care providers and AIC, and integrate AIC's business IT systems with whole-of-government technology solutions and data to auto-qualify care recipients for multiple subsidises schemes.
• Partner IT teams to implement IT policies, procedures, and best practices to enhance security, compliance, and operational efficiency of business IT systems.
• Ensure business IT systems implemented are thoroughly tested, enable governance and support operations of subsidises schemes administration for subsidised care products and/or services.
• Lead team to implement change management initiatives on enhancements of business IT systems.
• Oversee team to analyse data to draw insights for management reporting, governance and performance monitoring of care providers or vendors as well as define subsidises schemes data governance framework.

Job Requirements

• Degree in any discipline with at least 10 years of relevant experience in business IT systems implementation, operational support, and project management with 4 to 5 years of managerial (i.e. as reporting officer of staff) experience.
• Strong track record in IT governance, platform management, and user journey optimisation.
• Experience working in complex, matrixed or public-sector-like environments with multiple stakeholders is highly desirable.
• Proven ability to use data and insights to inform strategy, prioritisation and decision-making.
• Able to multi-task in an evolving environment and demonstrate strong analytical, problem solving, and project management skills.
• Self-motivated, adaptable, and comfortable managing change and ambiguity.
• Strong interpersonal and stakeholder management skills with strategic judgement and systems thinking.