Head, Information Technology

SASCO Senior Citizens’ Home; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

SASCO Senior Citizens’ Home in Singapore seeks a proven Head of Information Technology to steer the organisation's IT strategy, operations, and security across sites. You will partner with senior management to enhance service delivery and ensure a secure, scalable digital environment.

You will lead AI initiatives, drive digital transformation in care and corporate functions, implement governance for responsible AI use, and manage IT governance, risk, compliance, and incident response with a

Qualifications

• Bachelor's degree in IT or related discipline.
• Minimum 10 years in IT leadership roles.
• Proven experience in IT operations, cybersecurity, enterprise systems, digital transformation, and IT governance.
• At least 5 years in a managerial role leading IT teams.
• Experience in Social Service, Healthcare, Non-Profit sectors preferred.
• Experience with MOH, AIC, NCSS, MSF regulators advantageous.

Responsibilities

• Partner with senior management to identify and implement technology solutions that improve service delivery and operational efficiency.
• Lead digitalisation initiatives across community care, senior care, social service, and corporate functions.
• Oversee day-to-day IT operations and service delivery across all sites.
• Ensure high availability, performance, reliability, and scalability of IT infrastructure.
• Manage servers, networks, cloud environments, storage, backup, disaster recovery, and end-user computing.
• Ensure compliance with PDPA, Cybersecurity Act, MOH, AIC, NCSS, and relevant regulatory requirements.
• Manage cybersecurity risk assessments, vulnerability management, audits, and incident response.
• Lead cybersecurity awareness and training programmes for staff.
• Drive the adoption of AI technologies to improve employee productivity and service effectiveness.
• Establish governance frameworks for responsible and ethical AI use.

Skills

IT leadership

IT operations

Cybersecurity

Digital transformation

AI initiatives

IT governance

Regulatory compliance

Team management

Education

Bachelor's degree in IT

Tools

Servers

Networks

Cloud environments

Backup & DR

End-user computing

Job description

About the role

The Head of Information Technology is responsible for providing strategic leadership and oversight of the organisation's IT ecosystem, including IT operations, infrastructure, cybersecurity, digital transformation, AI initiatives, enterprise applications, and IT governance. The role ensures that technology enables the organisation's mission of delivering quality social and community care services while maintaining a secure, resilient, and compliant digital environment.

Key responsibilities

• Partner with senior management to identify and implement technology solutions that improve service delivery and operational efficiency.

• Lead digitalisation initiatives across community care, senior care, social service, and corporate functions.

• Oversee day-to-day IT operations and service delivery across all sites.

• Ensure high availability, performance, reliability, and scalability of IT infrastructure.

• Manage servers, networks, cloud environments, storage, backup, disaster recovery, and end-user computing.

• Ensure compliance with PDPA, Cybersecurity Act, MOH, AIC, NCSS, and relevant regulatory requirements.

• Manage cybersecurity risk assessments, vulnerability management, audits, and incident response.

• Lead cybersecurity awareness and training programmes for staff.

• Drive the adoption of AI technologies to improve employee productivity and service effectiveness.

• Establish governance frameworks for responsible and ethical AI use.

About you

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

• Minimum 10 years of progressively responsible experience in Information Technology leadership roles.

• Proven experience managing IT Operations, Cybersecurity, Enterprise Systems, Digital Transformation Projects, and IT Governance.

• At least 5 years and above in a managerial position leading IT teams.

• Prior experience in Social Service, Community Care, Healthcare, Senior Care, or Non-Profit sectors is preferred.

• Experience working with regulatory agencies such as MOH, AIC, NCSS, MSF, or equivalent will be highly advantageous.