Senior Manager, APAC Market Support

Delivery Hero; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Delivery Hero's foodpanda unit seeks a regional ops strategist to lead a small team that supports local markets during disruption and opportunities, focusing on reliability, speed and customer satisfaction in logistics. You should expect significant travel and act as the regional expert for priority markets.

You will drive deep market analysis, implement solutions, and collaborate across functions to sustain growth and profitability.

Qualifications

• 5+ years of experience in strategy, operations or consulting.
• Strong analytical skills and ability to translate insights into business recommendations.
• Excellent project and program management skills with cross-functional initiatives.
• Outstanding communication and storytelling skills with executive presentations.
• Experience in regional or global organisations preferred.
• Advanced proficiency in Excel and PowerPoint; data visualization tools.
• Bachelor's degree in Business, Operations, Supply Chain, Economics or related field.

Responsibilities

• Lead a small team of specialists to support regional markets during disruption and opportunity.
• Provide temporary planning and hands-on support to hit reliability, speed and customer satisfaction targets from a logistics perspective.
• Be the regional expert and go-to person for markets with strategic priority or significant challenges.
• Dive deep with markets and implement effective logistics solutions.

Skills

Strategy

Business Operations

Performance Management

PMO

Consulting

Operations Excellence

Analytics

Project Management

Communication

Global exposure

Excel

PowerPoint

Data Visualization

Education

Bachelor's degree in Business

Job description

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

You lead a small team of specialists who are focused on supporting local market teams in times of disruption and opportunity. This could be a new competitor entering, a strong seasonal weather / demand impact that is putting a market under pressure or the need to work through logistics related measures to drive growth and profitability for the business. Your main aim is to provide temporary planning and hands on support to markets so they we can hit our reliability (on-time), speed and customer satisfaction targets from a logistics perspective.

In short - you are going where the going gets tough (quite literally, expect significant travel). You are the regional expert and go to person for markets that have strategic priority and/or significant challenges. You dive deep and work with markets through implementing effective solutions.

Qualifications

• 5+ years of experience in Strategy, Business Operations, Performance Management, PMO, Consulting or Operations Excellence, preferably within technology, e-commerce, logistics or marketplace businesses.

• Strong analytical skills with the ability to interpret complex datasets and translate insights into business recommendations.

• Excellent project and program management skills with experience driving cross-functional initiatives across multiple stakeholders.

• Outstanding communication and storytelling skills with experience preparing executive-level presentations for senior leadership.

• Experience working in regional or global organisations is highly preferred.

• Advanced proficiency in Excel and PowerPoint; experience with data visualization tools

• Bachelor's degree in Business, Operations, Supply Chain, Economics or a related field.

Who You Are

• Strategic thinker with strong business acumen and a data-driven mindset.

• Comfortable navigating ambiguity and managing multiple priorities simultaneously.

• Highly organised with exceptional attention to detail and execution discipline.

• Proactive, resourceful and solutions-oriented, with a bias towards action.

• Strong relationship builder who can influence and collaborate effectively across all levels of the organisation.

• Calm under pressure and thrives in high-impact environments, especially during critical business periods.