Senior Manager - AI-Driven Customer Experience

Ministry of Manpower; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

The Ministry of Manpower in Singapore is seeking a Senior Manager/Manager for the Customer Experience team. You will analyze customer journeys and implement AI solutions to improve service delivery and operational efficiency.

Ideal candidates will have experience with AI tools and a customer-focused mindset. Responsibilities include working with stakeholders to enhance customer communications and identifying improvement opportunities. This role emphasizes teamwork and problem-solving to drive operational productivity.

Qualifications

• Experience using AI or automation tools to improve customer communications.
• Candidates with customer experience or service design will have an advantage.
• Good analytical, creative thinking, and problem-solving skills are essential.

Responsibilities

• Analyse customer journeys and service operations to identify pain points.
• Design and implement AI-enabled solutions that enhance customer experience.
• Work with stakeholders to improve service delivery and operational efficiency.

Skills

Experience using AI, LLM, or automation tools

Customer experience

Good analytical skills

Creative thinking

Good communication skills

Interpersonal skills

Job description

The Ministry of Manpower in Singapore is seeking a Senior Manager/Manager for the Customer Experience team. You will analyze customer journeys and implement AI solutions to improve service delivery and operational efficiency.

Ideal candidates will have experience with AI tools and a customer-focused mindset. Responsibilities include working with stakeholders to enhance customer communications and identifying improvement opportunities. This role emphasizes teamwork and problem-solving to drive operational productivity.