Senior Manager, Account Management

FPT Asia Pacific Pte Ltd; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

FPT Asia Pacific Pte Ltd in Singapore seeks a seasoned Sales and Business Development professional to prospect, qualify and develop new IT services opportunities, tailor solutions to client pain-points, and drive access strategies with key decision-makers. You will lead the end-to-end sales process from contact through proposal, presentation and closure, managing major accounts and forecasting pipeline.

A degree or diploma in Business or Marketing and 6+ years in IT services B2B sales are

Qualifications

• Degree or Diploma holders in Business, Marketing or related discipline.
• Over 6 years in Sales/BD in IT services, B2B.
• Strong critical thinking, problem-solving, fast learning.
• Goal-oriented, self-motivated with initiative.
• Excellent interpersonal communication, teamwork, and presentation skills.
• Customer-oriented mindset.
• Proficient in Microsoft Office suite.

Responsibilities

• Prospect, qualify, develop new business opportunities with existing and potential clients.
• Increase sales in IT & Digital services, solutions and products.
• Implement effective sales processes from contact to closure.
• Achieve sales goals and build a robust pipeline.
• Manage and develop major accounts and provide account support as needed.
• Negotiate terms, duration and pricing with contracting entities.
• Develop relationships at the C-suite level and maintain post-sale engagement.
• Prepare quotations and proposals with Pre-sales and Delivery teams.
• Collaborate with Operations/Delivery and other stakeholders for smooth service delivery.
• Ensure proper sales documentation per company policies.
• Monitor market trends to inform strategic plans.

Skills

Critical thinking

Problem-solving

Fast learning

Goal-oriented

Interpersonal communication

Teamwork

Presentation skills

Customer-focused mindset

Microsoft Office

Education

Degree or Diploma in Business/Marketing

Tools

Microsoft Office

Job description

Job Description

• To prospect, qualify, develop new business opportunities with existing, potential new clients and vertical industries (business domain) for products, solutions and services to develop access strategy to initiate contact, to identify and understand their pain-point and to tailor solutions and services.
• To recognize opportunities and increase sales in IT & Digital services, solutions and products to existing and potential new clients.
• To implement effective and consistent sales processes. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for IT & Digital services within a defined market.
• To achieve established sales goals related to the building of necessary pipeline, legitimate contacts made within target market, presentations made to key stakeholders and decision makers, pilots produced and full service and production agreements executed. Establish sales objectives through effective forecasting.
• To manage and develop major and critical customer accounts, and coordinate the management of account management support when needed.
• To negotiate all aspects of contractual agreement including terms and conditions, duration and pricing with the contracting entity.
• To develop and maintain relationships at the C-suite level while understanding and communicating prospective customers' corporate culture. To constantly cultivate and establish good rapport and relationship with clients.
• To maintain client relationship post-sale as account management to ensure satisfaction, ensure delivery against subsequent work order activity and identify additional opportunity within account based on evolving needs of client over the longer term.
• To prepare/craft out quotations and proposals with Technical Solution Pre-sales team and Delivery team for clients’ needs and requirements.
• To work well with Operation/Delivery Teams and other relevant stake holders for the account management and smooth service delivery.
• To ensure proper handling/producing of sales documentation with strict adherence to company policies and processes.
• To research, monitor and understand the market trends and competitive trends to create strategic plans that will deliver desired results

Job Requirements

• Degree or Diploma holders in Business, Marketing or any related discipline.
• Having more than 6 years of working experience in Sales and Business Development in IT Services industry and B2B sales.
• Strong critical thinking, problem-solving, fast learning skills.
• A goal-getter, results oriented, highly self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• Excellent ability to get-thing-done, interpersonal communication, teamwork, good presentation skills.
• Customer oriented mindset.
• Proficient in Microsoft Office suite