Senior Learning & Development Lead

JOBSTUDIO PTE. LTD.; Singapore; On-site; SGD 65,000 - 100,000; Full time

Job summary

JOBSTUDIO PTE. LTD. in Singapore seeks an experienced Learning & Development professional to lead the planning, design, and delivery of training programs that strengthen service excellence across the organisation.

The role involves coordinating diverse learning initiatives, collaborating with HR and external partners, and driving continuous improvement through digital tools and AI-enabled solutions to boost staff development and recognition outcomes.

Qualifications

• Bachelor's degree in Learning & Development, HR, Education, or related discipline.
• 3–5 years in Learning & Development with hands-on experience in training design, curriculum development, and facilitation.

Responsibilities

• Lead planning and coordination of internal service awards and external award submissions.
• Design and deliver training programmes and curricula to strengthen service excellence capabilities.
• Coordinate learning initiatives including learning visits, co-training, e-learning, and on-the-ground service coaching.
• Collaborate with HR and external partners to implement service excellence and staff development initiatives.
• Drive continuous improvement in training and recognition processes using digital tools, automation, and AI-enabled solutions.
• Evaluate programme effectiveness, gather feedback, and recommend improvements to enhance learning outcomes.

Skills

Training design

Curriculum development

Facilitation

Education

Bachelor's degree in Learning & Development / HR / Education

Tools

E-learning platforms

AI-enabled solutions

Automation tools

Job description

JOBSTUDIO PTE. LTD. in Singapore seeks an experienced Learning & Development professional to lead the planning, design, and delivery of training programs that strengthen service excellence across the organisation.

The role involves coordinating diverse learning initiatives, collaborating with HR and external partners, and driving continuous improvement through digital tools and AI-enabled solutions to boost staff development and recognition outcomes.