Senior L2 Application Support – Banking (6-Month Contract)

JAC RECRUITMENT PTE. LTD.

Singapore

On-site

SGD 73,000 - 106,000

Full time

14 days+

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Job summary

JAC RECRUITMENT PTE. LTD. is seeking an experienced L2/Application Support Specialist for a Singapore-based, 6-month agency contract.

You will provide both technical and non-technical user support, resolve incidents, and coordinate with L3 teams and vendors to keep SLAs and timelines on track. The role requires 8+ years in L2 support within banking environments, ITIL/MS certifications are a plus, and strong communication skills to convey technical details to diverse audiences.

Qualifications

Bachelor's degree or equivalent in IT/CS from a recognized institution.
8+ years in L2/Application Support, in banking environments.
ITIL Foundation or vendor certifications are a plus.
Exposure to MAS TRM guidelines and financial institution infrastructure.
Experience administering Windows Server and Linux Server environments.
Strong communication to explain issues to both technical and non-technical audiences.

Responsibilities

Provide both technical and non-technical support to users.
Respond to and resolve incidents, service requests, and inquiries with strong customer service.
Identify and address issues proactively.
Communicate status and resolution progress with users.
Report incidents, impacts, root causes, and workaround measures to management.
Maintain detailed records of incidents, service requests, and resolutions.
Prepare operational reports and support documentation for stakeholders.
Collaborate with L3 support and external vendors to resolve complex issues.
Define, monitor, and enforce SLAs with vendors and partners.
Perform basic application monitoring and health checks.
Assist in troubleshooting infrastructure, application, and user issues.