Application support engineer _ L2 (Java)

ITCONNECTUS PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ITCONNECTUS PTE. LTD. is seeking a capable IT support professional to provide application and production support for core banking and related systems.

The role requires strong ITIL knowledge, cross-functional collaboration, and hands-on experience with Unix/Windows servers, databases, and messaging tools. You will coordinate with infra and development teams to keep services running smoothly. The candidate will handle BAU tasks, incidents, and RFCs, contribute to DevOps adoption, and participate

Qualifications

• Minimum 4 years in application and production support.
• Quality assurance with good ITIL understanding.
• Strong technical transverse background (Infra, database, tools).
• Excellent communication and ability to work in cross-functional teams.
• Willingness to embrace change and evangelize DevOps best practices.
• Knowledge of UNIX servers and Java/J2EE apps in Unix environment.
• Knowledge of Windows servers and applications management in Windows environment.
• Understanding of relational databases (Oracle, Sybase, MSSQL, PostgreSQL).
• Knowledge of messaging systems such as WebSphere MQ.
• Experience with at least one configuration management tool (Ansible, Puppet).
• Good understanding of application system design, development, testing, deployment and maintenance.
• Coordinate with support and infrastructure teams to keep applications running.
• Familiarity with Windows/Linux (Red Hat); experience with BMC CTRL-M, OMI, CFT, IBM MQ, J2EE WAS, JBoss, IIS, Tomcat.
• DBs: Oracle, Sybase, SQL Server, PostgreSQL.
• Networking concepts (DNS, OS, Firewall).
• Experience with ServiceNow and JIRA.
• DevOps tools knowledge is a plus.

Responsibilities

• Supports team during diagnosis of issues within scope.
• Performs technical tasks and day-to-day BAU incidents/RFCs.
• Provides technical knowledge and maintains availability and reliability per SLA.
• Reviews technology changes to identify potential risks.
• Collaborates with project stakeholders, Development, Service managers, Architect on roadmaps and projects.
• Drives complex or high severity incidents when needed.
• Engages with new technologies and industry trends.
• Flexible to work in shifts and support On-call 24/7.
• Provides level 2 support for core banking and investment banking systems.
• Customizes and tests integrations with Real-Time Payments System, ensuring adherence to bank policies.
• Ensures integration with existing enterprise ecosystem.
• Prepares and maintains documentation with processes, flows, and test cases.
• Includes decommissioning of old servers/applications with proper procedures.

Skills

Application support

Production support

ITIL

Strong communication

Cross-functional teamwork

Agile

DevOps

Unix

Windows servers

Relational databases

Oracle

Sybase

MS SQL Server

PostgreSQL

WebSphere MQ

Ansible or Puppet

Server/app design

ServiceNow

JIRA

DevOps tools knowledge

Tools

BMC CTRL-M

IBM MQ Series

J2EE WAS

JBoss

IIS

Tomcat

Oracle

Sybase

MS SQL Server

PostgreSQL

ServiceNow

JIRA

Job description

Application and Production support over minimum 4 years

Quality assurance and good understanding of ITIL

Good Technical transverse background (Infra, database, tools)

Strong communication skills

Ability to work in a cross-functional team

Embrace change

Evangelize state of the art practices in agile methodology,

and secure DevOps practices.

Knowledge of UNIX servers and applications built on JAVA/J2EE in Unix environment.

Knowledge of WINDOWS servers and applications management WINDOWS environment.

Understanding of Relational Database Systems like Sybase, Oracle, MSSQL and PostgreSQL

Knowledge on messaging systems such as WebSphere MQ

Good understanding of DevOps, with experience on at least one of the configuration management tools ,like

ansible, Puppet

Very good understanding of application system design, development, testing, deployment and maintenance.

Management of requests coming from support + MOE ( Development) , infrastructure Teams ,Coordinating with

different Teams ( Mainly Support Teams + Infrastructure Teams ) with primary objective of Keeping

Application up and running

OS Platform : Windows, Linux Red hat

Scheduling Tools BMC CTRL-M

Monitoring OMI

CFT transfer tool

IBM MQ Series

J2EE WAS, Jboss, IIS, Tomcat

Database Oracle, Sybase, SSQL server, PostGreSQL

Network (DNS, OS, Firewall , Network)

Service Now, JIRA

Knowledge in Devops Tools will be a plus.

Responsibilities

Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,

Takes up technical tasks and support day to day BAU tasks/Inicidents/RFC’s

provides technical knowledge, supports services both proactively and reactively to maintain the availability

and reliability of applications in accordance to the SLA,

reviews technology changes to identify potential risks

supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,

is aware of the global IT structure so that he/she anticipates interrelationships within the organization,

engages with technical peer, Development team, Service managers, Architect and project teams on

technology roadmap and projects,

is available and able to drive technically, any complex or high severity incidents that occur within the scope

of their role,

actively engages to understand new technologies and technology trends and reviews them

Flexible to work in shifts and support Oncall 24/7

The candidate will provide level 2 support for the core banking system and investment banking of the bank.

The application includes modules related to accounting, back-office transactions, payments, risks, and reporting

for local regulator or Head Office in Paris.

Candidate will involve in customization, Integration testing phases and document solutions, with a focus on

integration of Real-Time Payments System, Products and adherence with bank policies.

Main responsibilities in close interaction with the projects stakeholders, candidate will understand

requirements, collaborate with technical IT specialists, Ensure integration of the new tool with existing

enterprise application ecosystem of the bank.

Contribute to analyzing, resolving and providing technical support, contribute to maintaining a high standard of

delivery quality, participate in technical discussions and propose solutions based on industry best practices

Prepare and maintain support functional documentation with process flows, user stories, functional test cases,

integration tests etc.

Good Hand-on in Server and Application Decommissioning process.