L2 Payments App Support Engineer (6-Month Contract)

JAC Recruitment

Singapore

On-site

SGD 67,000 - 100,000

Part time

14 days+

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Job summary

JAC Recruitment in Singapore is seeking an experienced L2 Application Support specialist for a 6-month agency contract. You will provide L2 support for FAST payment systems and related banking applications, investigate incidents, and monitor health.

You will coordinate with business users, vendors, and L3 teams to ensure timely resolutions, maintain documentation and drive service improvements.

Qualifications

Bachelor's degree in IT or related field required.
8+ years of application support experience.
Hands-on with FAST payment systems and payment apps.
Understanding of payment processing, settlement, and accounting impacts.
Experience supporting CIF and COTS apps.
Strong troubleshooting, stakeholder management, and vendor coordination.

Responsibilities

Provide L2 support for FAST payment systems and banking apps.
Investigate and resolve incidents, service requests, and production issues.
Monitor application health, perform checks, and support releases.
Coordinate with business users, vendors, and L3 teams to ensure timely resolutions.
Maintain documentation, SOPs, and contribute to service improvements.
Manage multiple BAU and project activities with SLA adherence.