Senior L2 Applications Support - Banking

JAC Recruitment; Singapore; On-site; SGD 70,000 - 110,000; Part time

Job summary

JAC Recruitment is seeking an Applications Support - L2 professional for a 6-month agency contract in Singapore. You will provide both technical and non-technical user support, handle incidents, and collaborate with L3 teams and external vendors to resolve complex issues.

The role requires a strong customer service mindset, 8+ years in L2 support in banking, and hands-on experience with ITSM tools like ServiceNow and Jira. MAS TRM awareness and ITIL knowledge are highly valued.

Qualifications

• Bachelor’s degree or equivalent tertiary qualification in information technology, computer science, or a related technology discipline from a recognised institution.
• At least 8 years of experience in L2 or application support within a banking environment
• Exposure to MAS TRM guidelines, IT risk awareness, and financial institution infrastructure environments
• Experience administering Windows Server and Linux Server environments
• Ability to perform application health checks and basic system troubleshooting
• Knowledge of ITSM practices and ITIL
• Experience using ITSM tools such as ServiceNow and Jira
• Ability to communicate technical issues clearly to both technical and non-technical audiences

Responsibilities

• Provide both technical and non-technical support to users
• Respond to and resolve user incidents, service requests, and enquiries while maintaining a strong customer service mindset
• Take initiative to identify and address issues proactively
• Ensure timely communication and follow-up with users regarding issue status and resolution
• Accurately report incidents, business impacts, root causes, and workaround measures to management
• Maintain detailed records of incidents, service requests, and resolutions
• Prepare operational reports and support documentation for stakeholders
• Work closely with L3 support teams and external vendors to resolve complex issues
• Define, monitor, and enforce Service Level Agreements (SLAs) with vendors and support partners
• Perform basic application monitoring and health checks
• Assist in troubleshooting infrastructure, application, and user-related issues

Skills

Incident management

Customer service mindset

Problem identification

Clear communication

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Jira

Job description

JAC Recruitment is seeking an Applications Support - L2 professional for a 6-month agency contract in Singapore. You will provide both technical and non-technical user support, handle incidents, and collaborate with L3 teams and external vendors to resolve complex issues.

The role requires a strong customer service mindset, 8+ years in L2 support in banking, and hands-on experience with ITSM tools like ServiceNow and Jira. MAS TRM awareness and ITIL knowledge are highly valued.