ITSM Run Service Lead: Incident, Problem & Change Ops

CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK

Singapore

On-site

SGD 180,000 - 240,000

Full time

3 days ago

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Job summary

CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK is seeking a Senior ITSM RUN Service Lead to command the RUN Incident, Problem and Change Management practices in a challenging, multicultural environment in Singapore. You will oversee incident resolution, root-cause investigations, and change governance while driving improvements across IT operations.

The role requires 15+ years of IT experience, supervision of multiple teams, and the ability to coordinate with global stakeholders within Capital

Qualifications

Eight to ten years of infrastructure or application support experience is required.
Total IT experience of 15+ years with capital markets and corporate banking knowledge is preferred.
Willingness to work in shifts (8:30am–10pm SGT) is mandatory.
Strong crisis management and ITIL/ITSM process understanding are essential.

Responsibilities

Lead RUN Incident, Problem and Change Management teams and provide operational direction.
Ensure timely execution of incident resolution, problem investigations and change approvals.
Coordinate with cross-functional teams to minimize production risk and incidents.
Produce operational reporting for senior management and drive process improvements.