Senior Change Manager (French Speaking)

Crédit Agricole CIB; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) in Singapore seeks a Senior RUN Change Manager to join the IT Service Management (Control Tower) ecosystem. You will manage the day-to-day Change Management process across production environments to ensure changes are reviewed, approved, communicated, scheduled and closed per governance standards.

Responsibilities include CAB governance, coordinating high-risk changes, stakeholder communication, and producing operational

Qualifications

• French speaking is mandatory to support French-speaking stakeholders and Group teams while operating effectively in English.
• 5+ years IT experience in IT operations, production support, or ITSM.
• Hands-on experience with Change Management, Change Advisory Board facilitation, production change coordination.
• Knowledge of ITIL Change Enablement, Incident, Problem, Configuration, Continual Improvement.
• Experience with ITSM tools like ServiceNow, Remedy, Jira Service Management.
• Ability to understand infrastructure and application dependencies across Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage and monitoring.

Responsibilities

• Change lifecycle coordination across production environments.
• Change advisory board management and governance.
• Coordinate high-risk and business-critical changes.
• Change communication and stakeholder management in English and French.
• Operational reporting and governance of Change activities.
• Process compliance and quality control for changes.
• Training and user support on Change processes.

Skills

Stakeholder management

French & English bilingual

Facilitation & meeting management

Multi-priority management

Attention to detail

Calm under incidents

Analytical & risk assessment

Influence without authority

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position and Responsibilities

In a challenging and multicultural environment, we seek a Senior RUN Change Manager to join the IT Service Management (Control Tower) ecosystem in Singapore.

• Change lifecycle coordination
• Change advisory board management
• High-risk and critical change coordination
• Change communication and stakeholder management
• Operational reporting and governance
• Process compliance and quality control
• Training and user support

The RUN Change Manager will be responsible for the day-to-day execution of the Change Management process across production environments, ensuring that changes are reviewed, approved, communicated, scheduled and closed in accordance with established governance standards.

• Manage the operational execution of the Change Management process, with a strong focus on Change Advisory Board governance, change quality, scheduling, approval coordination, stakeholder communication and production stability.
• Review and coordinate Change Requests throughout their lifecycle, ensuring that required information, risk assessments, approvals, implementation plans, validation steps and rollback arrangements are complete and appropriate.
• Run regular Change Advisory Board meetings and coordinate the operational approval of planned, high-risk and business-critical changes.
• Work closely with Change Requesters, technical teams, application owners, infrastructure teams, Major Incident Managers and management stakeholders in both French and English.
• Provide operational change communications, follow-up actions, escalation support and day-to-day guidance to ensure changes progress through the governance process within expected timelines.

Qualifications and Profile

Soft Skills

• Strong stakeholder management and coordination skills.
• Excellent communication skills in French and English.
• Strong facilitation and meeting management capabilities.
• Ability to manage multiple priorities in a fast-paced production environment.
• Strong attention to detail and process discipline.
• Ability to remain calm and effective during production incidents and emergency situations.
• Strong analytical and risk assessment capabilities.
• Collaborative mindset with the ability to influence without direct authority.

Requirement

• French speaking is mandatory to support French-speaking stakeholders and Group teams while operating effectively in English across Singapore and regional teams
• Overall IT experience of 5 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management or service coordination.
• Hands‑on experience with operational Change Management, Change Advisory Board facilitation, production change coordination or ITSM RUN activities.
• Good understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Configuration Management and Continual Improvement.
• Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent enterprise workflow platforms.
• Ability to understand infrastructure and application dependencies across technologies such as Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage and monitoring ecosystems.
• Experience in banking, capital markets, corporate banking, regulated technology environments or high‑availability production environments is a strong advantage.
• Prior exposure to operational controls, audit requirements, production stability, resilience governance or service reporting would be beneficial.
• Willing to work primarily in early Paris Business Hours (typically between 12 noon - 9 pm SGT)