Senior Incident & Problem Process Lead - ITSM & Governance

Crédit Agricole CIB

Singapore

Vor Ort

SGD 150.000 - 190.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

Erhalte eine Antwort von diesem Arbeitgeber

Dein Lebenslauf und dein Anschreiben, genau auf das zugeschnitten, was gesucht wird.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) in Singapore seeks a Senior Incident & Problem Process Manager to join the IT Service Management (Control Tower) team. You will lead incident governance, major incident coordination, and drive problem management across cross-regional teams in a multicultural environment.

You will act as the global process authority for Incident and Problem Management, mentor technical teams, and push process maturity, tooling evolution, and

Qualifikationen

8+ years in IT operations, production support, or IT service governance.
Hands-on with Incident Management, Problem Management, Major Incident Management.
Strong ITIL knowledge across Incident, Problem, Service Desk, Change Enablement and Continual Improvement.
Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent.
Fluent in English and French; able to coordinate with Group counterparts and regional teams.

Aufgaben

Incident governance and process enforcement.
Major incident governance and stakeholder coordination.
Problem management and root cause governance.
Continuous improvement and process maturity.
Reporting, controls and management information.
Training, adoption and communication.

Kenntnisse

Leadership

Communication

Facilitation

Process discipline

Analytical mindset

Prioritization under pressure

Tools

ServiceNow

Remedy

Jira Service Management

Jobbeschreibung