Senior IT Systems Officer - M365, Defender & Support Lead

talentsis pte. ltd.; Singapore; On-site; SGD 55,000 - 70,000; Full time

Job summary

talentsis pte. ltd. seeks an IT Systems Officer to provide professional technical support and administration for the organisation's Microsoft 365 cloud environment and related IT infrastructure.

You will independently research, design, develop and deploy Microsoft 365 solutions to support business and operational requirements, while ensuring service availability, security and performance.

Qualifications

• Minimum two years hands-on experience administering and supporting Microsoft 365 environments.
• More than 3 years of experience providing Level 1 and Level 2 IT support in a medium/large enterprise.
• Working knowledge of Microsoft Intune and Microsoft Defender.

Responsibilities

• Independently design, deploy and manage Microsoft 365 solutions to support business requirements.
• Administer the Microsoft 365 environment to ensure service availability, reliability, security and performance.
• Provide Level 1 and Level 2 help desk support, including remote assistance and troubleshooting.
• Participate in after-hours standby where required.
• Monitor system health and test systems to identify issues.
• Coordinate IT onboarding/offboarding for new/ departing employees.
• Create and maintain system configuration records and end-user guides.
• Provide high-quality technical support and coordinate with vendors remotely or onsite.

Skills

Microsoft 365 Admin

IT support

Customer service

Communication

Problem solving

Team collaboration

Tools

Microsoft Intune

Microsoft Defender

Job description

talentsis pte. ltd. seeks an IT Systems Officer to provide professional technical support and administration for the organisation's Microsoft 365 cloud environment and related IT infrastructure.

You will independently research, design, develop and deploy Microsoft 365 solutions to support business and operational requirements, while ensuring service availability, security and performance.