Senior IT Support Technician (Ref 26639)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Jobline Resources Pte Ltd is seeking an IT Support Specialist to provide specialized technical assistance for project users, particularly in onboarding IT equipment to central networks. You will guide onboarding of project PCs to the correct networks and raise requests on behalf of users when needed.

The role requires 2–3 years in IT technical or desktop support, with experience in deployment, configuration, and onboarding, plus strong communication to liaise with users and IT teams.

Qualifications

• Higher Nitec / Diploma in IT or related field.
• 2–3 years in IT technical or desktop support.
• Experience in IT equipment deployment and onboarding.
• Ability to troubleshoot hardware, software and networks.
• Experience in managing technical support tickets and escalations.
• Able to liaise with users, IT teams and admins.

Responsibilities

• Provide specialized technical support to project users for IT equipment.
• Guide onboarding of standalone project PCs to networks and raise requests when needed.
• Ensure PCs running Windows or Linux meet Project standards before onboarding to central networks.
• Serve as primary contact for resolving technical tickets.
• Liaise with Project System Administrators to ensure smooth onboarding.

Skills

IT support

Desktop support

Network troubleshooting

Ticketing & escalation

User liaison

Communication

Education

Higher Nitec / Diploma in IT

Job description

Responsibilities

• Provide specialised technical support to project users, focusing on resolving Project IT equipment issues and facilitating the seamless onboarding of IT equipment to the central networks.
• Assist and guide users in onboarding standalone project PCs to the appropriate networks, including raising the necessary requests on their behalf where required.
• Ensure that project PCs running Windows or Linux comply with the standards and policies defined by the Project community before they are onboarded to the relevant centrally governed networks.
• Serve as the primary point of contact for managing and resolving technical tickets.
• Act as the liaison between users and Project System Administrators to ensure a smooth onboarding process.

Requirements

• Higher Nitec / Diploma in Information Technology, Computer Engineering, Computer Science or a related discipline.
• Minimum 2-3 years of relevant experience in IT technical support or desktop support.
• Experience in IT equipment deployment, PC configuration, system onboarding and network integration
• Able to troubleshoot hardware, software and network-related issues independently and provide timely resolutions.
• Experience in managing technical support tickets, tracking issues and coordinating escalations with relevant technical teams.
• Able to liaise effectively with users, IT support teams and system administrators to facilitate smooth technical onboarding.
• Good communication and interpersonal skills, with the ability to guide users through technical procedures.

Licence no: 12C6060