24/7 IT Support Engineer — Biometrics & High-Tech Devices

Xcellink Pte Ltd; Singapore; Vor Ort; SGD 42.000 - 60.000; Vollzeit

Zusammenfassung

Xcellink Pte Ltd is seeking an IT Support Engineer to join the IT infrastructure Support Team responsible for mission-critical biometrics devices at locations of national interest. You will be trained to manage, troubleshoot and maintain operational availability, remedy faults and minimize downtime.

The role includes 24x7 on-site support for PCs/Workstations, Windows environments, and peripherals, with rotation shifts from 10 am–10 pm or 10 pm–10 am, including public holidays.

Qualifikationen

• Experience in IT operational environments is advantageous.
• Hands-on experience in PC/peripheral installation, configuration and troubleshooting.
• Experience supporting end-users in a Windows environment.

Aufgaben

• Provide 1st-level on-site IT support to end-users on 24x7 rotational shifts.
• Support project teams in installation and configuration of PCs/OS and applications.
• Provide timely status updates to Project Manager on major issues.
• Perform daily health and inventory checks of systems.
• Troubleshoot biometrics devices and related software applications.
• Support end-users in a Windows environment.

Kenntnisse

Team player

Communication skills

Ownership

Independent

Ausbildung

Nitec / Higher Nitec / Diploma in IT

Jobbeschreibung

Xcellink Pte Ltd is seeking an IT Support Engineer to join the IT infrastructure Support Team responsible for mission-critical biometrics devices at locations of national interest. You will be trained to manage, troubleshoot and maintain operational availability, remedy faults and minimize downtime.

The role includes 24x7 on-site support for PCs/Workstations, Windows environments, and peripherals, with rotation shifts from 10 am–10 pm or 10 pm–10 am, including public holidays.