Senior IT Support Technician

jobline resources pte. ltd.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Jobline Resources Pte Ltd is seeking an IT Support Specialist to provide focused technical support for project users and ensure smooth onboarding of IT equipment to central networks.

You will onboard standalone project PCs to networks, verify Windows or Linux compliance, and act as the main point of contact for technical tickets while coordinating with Project System Administrators to ensure a seamless onboarding process. Excellent communication and proactive problem solving are essential.

Qualifications

• Higher Nitec or Diploma in IT/Computing.
• 2–3 years in IT or desktop support.
• Experience with IT equipment deployment and onboarding.
• Able to troubleshoot hardware, software, and networks independently.
• Strong communication with users and IT teams.

Responsibilities

• Provide specialised technical support to project users for IT equipment.
• Guide onboarding of project PCs to networks and raise requests as needed.
• Ensure Windows/Linux PCs comply with standards before onboarding.
• Serve as primary contact for technical tickets.
• Liaise between users and Project System Administrators to ensure smooth onboarding.

Skills

IT support

Desktop support

Troubleshooting

Communication

Education

Higher Nitec / Diploma in IT

Tools

PC configuration

Network integration

Job description

Responsibilities

• Provide specialised technical support to project users, focusing on resolving Project IT equipment issues and facilitating the seamless onboarding of IT equipment to the central networks.
• Assist and guide users in onboarding standalone project PCs to the appropriate networks, including raising the necessary requests on their behalf where required.
• Ensure that project PCs running Windows or Linux comply with the standards and policies defined by the Project community before they are onboarded to the relevant centrally governed networks.
• Serve as the primary point of contact for managing and resolving technical tickets.
• Act as the liaison between users and Project System Administrators to ensure a smooth onboarding process.

Requirements

• Higher Nitec / Diploma in Information Technology, Computer Engineering, Computer Science or a related discipline.
• Minimum 2–3 years of relevant experience in IT technical support or desktop support.
• Experience in IT equipment deployment, PC configuration, system onboarding and network integration
• Able to troubleshoot hardware, software and network-related issues independently and provide timely resolutions.
• Experience in managing technical support tickets, tracking issues and coordinating escalations with relevant technical teams.
• Able to liaise effectively with users, IT support teams and system administrators to facilitate smooth technical onboarding.
• Good communication and interpersonal skills, with the ability to guide users through technical procedures.

Licence no: 12C6060