Senior IT Support & Security Lead (AD, Firewall)

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

ZEN CAREER PTE. LTD. is hiring an IT Support Technician to provide daily on-site assistance at Commonwealth MRT, Singapore. You will handle hardware, software, network issues, manage basic AD accounts, and support Microsoft 365 and printers, with escalation for complex problems.

Working Mon-Fri, 8:30 AM–5:30 PM, you will also coordinate with vendors for procurement, maintain IT inventory, and keep documentation up to date to ensure systems stay operational.

Qualifications

• Provide daily IT support for hardware, software, network, and user issues.
• Troubleshoot PCs, laptops, printers, peripherals, and basic network connectivity.
• Manage basic Active Directory functions, user accounts, access permissions, and passwords.
• Assist with Sophos Firewall administration and troubleshooting.
• Set up, deploy, maintain, and track IT equipment and inventory.
• Coordinate with vendors for IT procurement, repairs, warranties, and support.
• Support employee onboarding/offboarding and elevate complex issues when required.
• Maintain basic IT documentation and ensure systems remain operational.

Responsibilities

• Provide daily IT support for hardware, software, network, and user issues.
• Troubleshoot PCs, laptops, printers, peripherals, and basic network connectivity.
• Manage basic Active Directory functions, user accounts, access permissions, and passwords.
• Assist with Sophos Firewall administration and troubleshooting.
• Set up, deploy, maintain, and track IT equipment and inventory.
• Coordinate with vendors for IT procurement, repairs, warranties, and support.

Skills

TCP/IP networking

Active Directory

Windows troubleshooting

Microsoft 365

IT hardware support

Tools

Sophos Firewall

Active Directory

Microsoft 365

Job description

ZEN CAREER PTE. LTD. is hiring an IT Support Technician to provide daily on-site assistance at Commonwealth MRT, Singapore. You will handle hardware, software, network issues, manage basic AD accounts, and support Microsoft 365 and printers, with escalation for complex problems.

Working Mon-Fri, 8:30 AM–5:30 PM, you will also coordinate with vendors for procurement, maintain IT inventory, and keep documentation up to date to ensure systems stay operational.