IT Support Lead — AD, Networking & Security

Zen Career; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

Zen Career in Singapore is seeking an IT Support Specialist to provide daily hardware, software, network, and user support. You will troubleshoot PCs, printers, and basic connectivity, manage basic Active Directory accounts and permissions, and assist with Sophos Firewall administration.

You will coordinate with vendors for procurement and maintain IT documentation. Work Mon-Fri, 8:30–5:30, at Commonwealth MRT with a basic salary up to SGD 6,000.

Qualifications

• Provide daily IT support for hardware, software, network and users.
• Assist with AD user accounts, access permissions and passwords.
• Support Sophos Firewall administration and troubleshooting.
• Coordinate with vendors for procurement, repairs and warranties.
• Maintain basic IT documentation and ensure systems stay operational.

Responsibilities

• Provide daily IT support for hardware, software, network, and user issues.
• Troubleshoot PCs, laptops, printers, peripherals, and basic network connectivity.
• Manage Active Directory functions, user accounts, access permissions, and passwords.
• Assist with Sophos Firewall administration and troubleshooting.
• Set up, deploy, maintain, and track IT equipment and inventory.
• Coordinate with vendors for IT procurement, repairs, warranties, and support.
• Support onboarding/offboarding and escalate complex issues when required.
• Maintain basic IT documentation and ensure systems remain operational.

Skills

Networking

Active Directory

Microsoft 365

IT Security

Printer Troubleshooting

Tools

Sophos Firewall

Windows

Job description

Zen Career in Singapore is seeking an IT Support Specialist to provide daily hardware, software, network, and user support. You will troubleshoot PCs, printers, and basic connectivity, manage basic Active Directory accounts and permissions, and assist with Sophos Firewall administration.

You will coordinate with vendors for procurement and maintain IT documentation. Work Mon-Fri, 8:30–5:30, at Commonwealth MRT with a basic salary up to SGD 6,000.