Senior IT Support Lead - AD, Firewall, Onboarding (Office-based)

Zen Career; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

Zen Career in Singapore seeks an IT Support Technician to provide daily hardware, software, network, and user issue resolution. You will troubleshoot PCs, printers, and connectivity, manage AD accounts and permissions, and assist with Sophos Firewall tasks while deploying and tracking IT equipment.

The role covers onboarding/offboarding support, vendor coordination for procurements, and maintaining essential IT documentation to keep systems running smoothly.

Qualifications

• Basic IT support skills and willingness to coordinate with vendors.
• Strong understanding of TCP/IP, DHCP, DNS, LAN and wireless networking.
• Experience in onboarding/offboarding and IT asset tracking would be plus.

Responsibilities

• Provide daily IT support for hardware, software, network, and user issues.
• Troubleshoot PCs, laptops, printers, peripherals, and basic network connectivity.
• Manage basic Active Directory functions, user accounts, access permissions, and passwords.
• Assist with Sophos Firewall administration and troubleshooting.
• Set up, deploy, maintain, and track IT equipment and inventory.
• Coordinate with vendors for IT procurement, repairs, warranties, and support.
• Support employee onboarding/offboarding and elevate complex issues when required.
• Maintain basic IT documentation and ensure systems remain operational.

Skills

Networking basics

IT support

Vendor coordination

Tools

Active Directory

Sophos Firewall

Microsoft 365

Windows troubleshooting

Job description

Zen Career in Singapore seeks an IT Support Technician to provide daily hardware, software, network, and user issue resolution. You will troubleshoot PCs, printers, and connectivity, manage AD accounts and permissions, and assist with Sophos Firewall tasks while deploying and tracking IT equipment.

The role covers onboarding/offboarding support, vendor coordination for procurements, and maintaining essential IT documentation to keep systems running smoothly.